eshare NetAgent Provides DealerGain With Technology For Online Customer Interactions

    ATLANTA, March 8 eshare communications(TM), Inc. , a leading provider of Customer
Interaction Management (CIM) solutions, today announced an licensing agreement
with DealerGain, Inc., the Atlanta-based firm which provides live agent, Web-
based selling services to car dealerships.  eshare will provide NetAgent, the
company's premiere Web collaboration software, to streamline the online car
dealer's customer interactions.
    NetAgent is eshare's "plug and play" customer management application that
provides contact center agents with one unified interface that coordinates
e-mail, voice, VoIP, and live Web interactions.  In addition, NetAgent helps
track Web site visitors and generates easy-to-follow reports on all customer
interaction activities.  NetAgent offers the best set of live interaction
capabilities in the industry, enabling agents to intelligently answer customer
questions online, in real time.  Agents can also assist customers in filling
out online order forms, applications, and questionnaires.
    DealerGain provides live agent, Web-based selling and support services to
car dealers across the nation.  In the past, the first step in the car
purchasing process was to visit to the dealership's car lot.  Today, the first
step for many buyers is a session on the Internet to research their purchase.
The first contact point between dealers and their customers has shifted from
the showroom to the Internet.  Appearing to prospective buyers as dealer staff
members, DealerGain's customer service agents respond in real time via
dealers' Web sites to consumer inquiries about features, pricing, and
availability.  NetAgent is the software behind the agents, enabling efficient
and accurate communication between agents and customers, whether it is in the
form of live chat and collaborations, e-mail, or voice over the Internet.
    "DealerGain was created on the principles of quality and service. Our goal
is to help auto dealers give their customers the best service possible through
the use of today's technology," says founder of DealerGain Mitch Pelavin.
"eshare communications'
    NetAgent technology provides the tools necessary to most effectively
deliver quality online communication and to turn customer inquires into
dealership visits and sales."
    Bill Dumont, eshare president of worldwide sales, adds, "eshare is proud
to be at the forefront of the CRM industry, providing the technology that
successful companies like DealerGain demand.  To increase contact center
productivity, while providing online training and ease of use for contact
center agents, NetAgent is the core technology companies are choosing."

    About DealerGain, Inc.
    Atlanta-based DealerGain provides live agent Web-based selling services to
car dealers.  DealerGain's solutions immediately, transparently, and
seamlessly integrate with dealers' existing Web sites.  The company currently
provides behind-the-scenes live agent Web-selling services to hundreds of
Toyota, Honda, Ford, and Nissan dealerships nationwide.

    About eshare communications, Inc.
    Norcross, Ga.-based eshare communications, Inc. (http://www.eshare.com )
is a premier global provider of integrated Customer Interaction Management
(CIM) solutions that power the customer relationship strategies of businesses
conducting traditional and Internet commerce.  eshare leverages its expertise
in both Web-based and traditional call center technologies to provide more
than 2,200 businesses with comprehensive, scalable and integrated customer
interaction solutions.  Its applications enhance a company's existing
marketing, sales and service efforts and optimize customer lifetime value
while building brand loyalty.  eshare was formed by the September 1999 merger
of Melita International, Inc., a leader in telephony-based customer contact
management, and eShare Technologies, Inc., a leader in Web-based customer care
solutions.
    This press release contains forward-looking statements relating to the
benefits of certain programs; results of operations; market penetration and
market strategies. Such statements are made based on management's beliefs as
well as assumptions made by, and information currently available to,
management, pursuant to "safe-harbor" provisions of the Private Securities
Litigation Reform Act of 1995.  While these statements reflect our best
judgment, they are subject to risks and uncertainties that could cause a
change in focus and direction.  A discussion of certain risk factors that may
cause actual results to differ from these forward-looking statements can be
found in eshare's Annual Report on Form 10-K for the period ended December 31,
1999, on file with the SEC.