PartsAmerica.com Delivers Physical Presence Over the Internet; IIS and Online Auto Parts Retailer Join Forces to Build Success Story
LOS ANGELES and TEMPE, Ariz.--Feb. 14, 2001--PartsAmerica.com a leader in the automotive parts aftermarket, and Integrated Information Systems Inc. ("IIS") , a full service Internet solutions provider, Wednesday announced that consumers of auto parts and accessories can shop online at PartsAmerica.com and then physically pick up, return or exchange products at any of the 2,900 PartsAmerica.com suppliers including all CSK Auto and Advance Auto parts locations.This distribution model provides distinct customer value far beyond the traditional shipping methods provided by most Internet retailers.
Launched in September 2000, the PartsAmerica.com site created by IIS enhances the Internet shopping experience with live customer service assistance, online mechanical diagnosis and real-time inventory updates on more than 1 million products representing $1.4 billion in auto parts and accessories.
PartsAmerica.com faced the challenge of joining forces with two independent retailers, Advance Auto Parts and CSK Auto , to leverage their brick and mortar assets in a manner that would provide traditional retail services online.
IIS approached this challenge by creating a supply chain integration system that permits customers to make a purchase over the Internet and physically "pick up" the order almost immediately in a nearby store from a PartsAmerica.com supplier. In the alternative, the customer can still opt for standard product shipping.
Presented with this option, it has been demonstrated that customers choose to visit a local store for picking up their Internet orders over 90 percent of the time and for returning or exchanging products 98 percent of the time.
"We were very impressed with the way that IIS handled the complexity of our e-business model," said John Morel, vice president of marketing at PartsAmerica.com. "These supply chain integration systems have resulted in improved customer relations and have ultimately increased PartsAmerica's bottom line."
Jim Garvey, IIS chairman, chief executive officer and president, said, "By tightly integrating two established brick and mortar retailers with significant inventory and fulfillment assets, combined with thousands of stores and multiple state-of-the-art distribution centers, PartsAmerica can recapture its existing investment in technology and nationwide facilities and, in turn, provide excellent service at a lower operating cost than any other competitor."
"Because of its partnerships with these two auto parts retailers, PartsAmerica.com is a good example of a multi-channel e-commerce model where a physical presence supports online activities," said Jeff Roster, senior analyst with Gartner Dataquest, a leading provider of market intelligence for the global information technology industry.
"Touch points such as online customer interaction and in-store pick up and returns are all key components of a successful Internet retailer's business in today's new economy."
About IIS
IIS is a leading full-service provider of integrated Internet solutions possessing the full range of capabilities necessary to rapidly transform growing enterprises to a digital environment. Expanding beyond the traditional service model of strategy consulting, creative design, and Internet application development, IIS also provides the critical elements of network infrastructure and application management and hosting services.
Utilizing its proprietary service methodology, Dimensions(SM), IIS provides its clients with a framework in which innovative Internet solutions can be conceptualized, enhanced, and implemented with the speed-to-market necessary to succeed in the rapidly evolving Internet environment. Visit IIS' web site at http://www.iisweb.com for additional information.
About PartsAmerica.com
PartsAmerica.com is a leader in the automotive aftermarket providing immediate access to more than 1 million auto parts with convenient in-store pick-up, guaranteed and highly responsive shipping capabilities, and return options through 2,900 established stores nationwide. They also give expert car care advice to consumers who want to repair, maintain and restore their vehicles.
The PartsAmerica.com team includes exclusive partnerships with Advance Auto Parts, Checker Auto Parts, Schuck's Auto Supply and Kragen Auto Parts Stores.
Integrated Information Systems, the Integrated Information Systems logo and Dimensions are trademarks of Integrated Information Systems Inc. All other brands or product names are trademarks or registered trademarks of their respective companies.
"Safe Harbor" statement under the Private Securities Litigation Reform Act of 1995.
This press release contains express or implied forward-looking statements regarding IIS' (the company's) expectations, beliefs, intentions or strategies regarding the future, including, without limitation, IIS' full-service-model, the continued demand for Internet professional services and the company's ability to take advantage of this expected demand, the ability to successfully expand into additional markets, the competitive environment in which the company operates, the continued acceptance of the company's services, the ability of the company to manage its growth and projects effectively, and the ability of the company to stay at the forefront of technological changes.
All forward-looking statements included in this press release are based upon information available to the company as of the date hereof and the company assumes no obligation to update any such forward-looking statements.
These forward-looking statements involve a number of risks and uncertainties which could cause actual results to differ materially from those indicated or implied by such forward-looking statements.
Other factors identified in documents filed by IIS with the Securities and Exchange Commission and in other public statements, including those set forth under the caption "Risk Factors" in the company's prospectus filed March 17, 2000, Forms 10Q and other documents filed, could negatively impact its results of operations and financial condition and cause actual results to vary from those implied or expressed by the forward-looking statements in this press release.