Farmers Opens Customer Care Center in Oklahoma City

    OKLAHOMA CITY--Feb. 13, 2001--Have you ever had a fender bender? What was that experience like? Did you know whom to call? How many phone calls did you make?
    Let's walk through the new Farmers claims experience. Same fender bender. You call a toll-free number at your convenience, any time of the day or night, any day of the year. The customer-care representative has a tow truck dispatched to pick up your car and sends a rental car to you in a matter of minutes. You wave goodbye to your car as you continue on your way in the rental. A few days later, your car is delivered to your home or office completely and properly repaired. That's it.
    The Farmers Oklahoma City Customer Care Center that is now operating 24 hours a day is the hub from which this new claims experience begins, and Farmers is celebrating with an open house Tuesday, Feb. 20, from 1:30 to 4:30 p.m. The Customer Care Center is located at 2401 Northwest 23rd, Suite 4A.
    The event will be attended by Oklahoma Gov. Frank Keating, Lt. Gov. Mary Fallin and Oklahoma Insurance Commissioner Carroll Fisher.
    "Farmers has found that most insurance consumers don't want to make all of the decisions about their vehicle and trust their insurance company to handle the process," said Jim Westerman, Oklahoma state executive director.
    "We've taken the hassle out of getting your car repaired by taking responsibility for your total claims experience."
    Customer-care representatives in Oklahoma City are connected to a network of towing companies and rental-car agencies and other services that can quickly attend to your needs.
    "Your car will be repaired by the highest-quality repair facilities in the city and returned to you in a timely manner," Westerman added. "No driving to a claims office, no appointments with claims representatives, no multiple estimates.
    "We're going to show our esteemed guests a process that may revolutionize the insurance industry," said Westerman, "and possibly change the mind of every consumer who's ever had a fender bender."
    Farmers' new claims service is now available in Utah and will be introduced throughout the United States by the end of the year.