U.S. Cavalry Boosts Customer Service with Solutions from Profit Tools

    MIAMI--Feb. 12, 2001--Air and ocean cargo carrier, U.S. Cavalry Transport, Inc., has implemented two products from transportation software developer, Profit Tools, Inc., expecting to raise customer service and performance levels. LiveLoad.Net enables the carrier to offer online services to their customers, while Mobile Communications links their existing Profit Tools dispatch software with drivers operating in the field. Now, company sources say, key information flows more efficiently between drivers, dispatchers, and shippers.
    "We started this business to be the best," said U.S. Cavalry owner David A. Valdes. "But I saw so much price-pressure that carriers were resigning themselves to minimum rates, minimum driver pay and minimum service. Instead of that, I decided to offer high service levels and find customers who would appreciate it enough to pay more. We did that, but it was so difficult I knew we needed better tools if we were going maintain our performance and stay competitive. Profit Tools makes it easier for my people to consistently deliver the great service that earns higher rates."
    With ten employees in their Miami office, U.S. Cavalry dispatches 40 trucks for local and in-state service, and 50 driver teams to extend over-the-road service throughout the Eastern US. "We provide 48-hour service anywhere from Maine, to Michigan, to Mississippi," Valdes said. The company installed Profit Tools dispatch software last July, and had decided to add LiveLoad.Net and Mobile Communications by December. "Now, shippers enter load tenders from our web site (www.uscavtrans.com), then monitor the progress of freight online and get POD or billing information after it's delivered. We're cutting customer service phone and fax time by 25-30% both for ourselves and for our customers," Valdes said, "and driver calls are down by over 40%."

    About Profit Tools, Inc.

    Based in Newmarket, NH, Profit Tools, Inc., (www.ProfitTools.Net) develops leading-edge business, operations and e-commerce software for commercial trucking and freight transportation. They offer configurable, off-the-shelf solutions to TL, LTL, Air-Freight, and Intermodal carriers, as well as freight brokers and agents, enabling them to be flexible and efficient without extensive training or in-house IT staff. Profit Tools' Internet solutions link transportation service providers more closely with their customers and business partners, allowing even the smallest carriers to meet the information requirements of the supply chain.