FMCSA Expands Safety Violation Hotline Service to Include Consumer Complaints About Household Goods Services

    WASHINGTON, Feb. 9 The U.S. Department of Transportation's
Federal Motor Carrier Safety Administration (FMCSA), today announced that it
has expanded the scope of its 24-hour toll-free driver hotline
(1-888-DOT-SAFT) to include consumer household goods complaints.
    The hotline, included in the Motor Carrier Safety Improvement Act of 1999,
was established for commercial drivers to report violations of the federal
motor carrier safety regulations.
    "We believe this consumer service will provide necessary assistance to the
American public in regards to a very personal and vital issue concerning their
lives," said Julie Anna Cirillo, acting deputy FMCSA administrator.
    The FMCSA will now accept consumer complaints on violations of the
commercial regulations previously administered by the Interstate Commerce
Commission.  The primary focus of the expansion will deal with household goods
and hostage load complaints.  Consumers will also have the option of
downloading the commercial complaint form and submitting the completed form
via fax or mail to the FMCSA Office of Consumer Affairs.  The commercial
complaint form can be found at
http://www.fmcsa.dot.gov/factsfigs/formspubs.htm.
    Household goods carriers and brokers who are reported to have engaged in
violations of the commercial regulations and have demonstrated a consistent
pattern of noncompliance with applicable federal laws will be referred to
FMCSA's household goods enforcement team for appropriate action.
Additionally, consumers who have suffered loss from fraudulent or
irresponsible household goods carriers operating in violation of federal
regulations are urged to report the violation via the hotline.
    The expanded hotline, which went into effect Jan. 1, will provide a safety
net for consumers who have been victimized by carriers who operate in
violation of federal law and who are identified as serious violators.  The
FMCSA assured complainants that their identity would remain confidential.