Jiffy Lube Calls on ShopTalk's Voice-Enabled Enterprise Application for Loyalty Boost

    ShopTalk Networks Launches 'My Jiffy Lube Reminder' as First Voice CRM
                       Strategy for Fast-Lube Industry

    CHICAGO, Feb. 8 Fast lube leader Jiffy Lube International,
Inc., today announced it has tapped ShopTalk Networks(SM) a pioneer in
voice-enabled applications for customer relationship management (CRM)
programs, to create the company's first voice-enabled oil change reminder
service.
    The new m-Commerce (mobile commerce) initiative promotes the phone as a
new permission-based customer relationship channel and adds speech recognition
and an automated opt-in alert feature to Jiffy Lube's customer relationship
management strategies.  The "My Jiffy Lube Reminder" program will begin at
Jiffy Lube's 49 company-owned stores in the Houston area on February 16th,
2001 and will eventually be available at many other locations.  There are more
than 2,200 service center locations nationwide.
    The program creates several unique opportunities for Jiffy Lube.  In
broadening the company's reach by phone, Jiffy Lube is able to capitalize on
the increased mobility of their customer's lives.  Recognizing consumers are
spending more time in their cars, the program is a pro-active approach, aimed
at targeting their customers on the go.  The opt-in reminder feature will
deliver a two-way actionable response.  Unlike typical direct marketing
methods, Jiffy Lube can now communicate with their customers on a more
personalized basis -- giving them information when they ask for it, and
allowing them to act on it immediately.
    Further, the ShopTalk application will deliver immediate marketing and
promotional campaign results, allowing Jiffy Lube to test market in any
geography, at any time, to any demographic and gain insight from customer
responses immediately before launching a larger marketing campaign.
    "The ShopTalk application is an exciting addition to our customer
relationship strategies," said Anne Tawney, senior vice president of
marketing, Jiffy Lube International.  "It gives our customers more options to
interact with the company and opens the door to enhanced revenue generation
and customer service.  The program gives us a competitive edge for increasing
loyalty and sales."
    Voice application technology is quickly gaining recognition as a next
generation customer relationship tool.  An International Data Corporation
report estimates the market for voice applications that enhance customer
relationship efforts to grow to $16 billion by 2004.   ShopTalk Networks
integrates voice technology from speech recognition leader Nuance
and takes advantage of Tellme Networks' industry-leading voice
application network to provide an advanced VoiceXML platform for Jiffy Lube.
    "ShopTalk Networks is clearly a leader in provider voice-based CRM and
m-commerce solutions to businesses that capitalize on the convergence of voice
and Internet technologies," said Mike McCue, CEO and co-founder of Tellme
Networks.  "ShopTalk's voice applications, such as the ShopTalk Marketplace
and the 'My Jiffy Lube Reminder' are among the most powerful and exciting
programs we've seen utilize Tellme's voice application network."
    "The impact of the wireless and voice industry on businesses is only
beginning to be realized," said Eric Linn, CEO and co-founder, ShopTalk
Networks.  "It is creating new marketing opportunities, greater response
rates, immediate tracking, dramatic savings in call center operations and
increased revenue streams.  ShopTalk Networks is pleased to help Jiffy Lube
build a unique CRM solution that takes advantage of those opportunities while
helping to strengthen their customer relationships."
    The ShopTalk/Jiffy Lube relationship is an outgrowth of ShopTalk's
successful operation of its own voice-enabled shopping portal service, the
ShopTalk Marketplace.  The ShopTalk Marketplace has attracted 40 branded
corporate partners and over 500,000 users conducting more than 20 million
transactions last year alone.
    Moreover, with car maintenance falling into the hands of approximately
half the female population nationwide, ShopTalk is a natural fit for Jiffy
Lube as 93% of subscribers to the ShopTalk Marketplace are female.  Jiffy Lube
will take advantage of the Marketplace platform to create their own "My Jiffy
Marketplace" allowing customers the added value of shopping over the phone.

    About ShopTalk Networks
    ShopTalk Networks(SM) is pioneering voice-enabling applications for
businesses, giving companies an automated speech-enabled telephone interface
to their customer relationship management (CRM) strategies.  SpeechSuite(SM),
ShopTalk Networks' proprietary suite of Voice Applications, helps companies
move beyond mass marketing with a set of highly interactive, permission based,
multi-channel CRM tools.  Leading blue chip companies like Blockbuster(R),
Pizza Hut(R), Jiffy Lube(R), FTD(R) and drugstore.com(TM), use ShopTalk
Networks Voice Applications to generate business building results.  ShopTalk
Networks launched its first Voice Application, the "ShopTalk Marketplace," in
late 1999.  Since then, the ShopTalk Marketplace has registered 500,000 unique
users and completed over 20 million customer interactions in 2000.  ShopTalk
Networks is headquartered in Chicago, IL.  To experience ShopTalk, call
1-800-SHOPTALK (1-800-746-7825), or visit http://www.shoptalknetworks.com.

    About Jiffy Lube
    Jiffy Lube, the world's largest fast lube operator and franchiser, is a
wholly owned subsidiary of Pennzoil-Quaker State Company, a leading worldwide
automotive consumer products company that markets Pennzoil(R) and Quaker
State(R) brand motor oils, the number one and number two selling motor oils in
the United States.  Pennzoil-Quaker State Company also markets a complete line
of automotive car care products including Axius(TM) auto accessories, Blue
Coral(R) and Classic(R) waxes and washes, Black Magic(R) and Westley's(R) tire
and wheel care products, Fix-A-Flat(R) tire sealants, Medo(R) air fresheners,
Rain-X(R) glass treatments, Gumout(R), Snap(R) and The Outlaw(R) maintenance
chemicals and Slick 50(R) engine treatments.  The company recently introduced
Pennzoil Roadside Rescue Emergency Fuel Additive, a safe, conveniently
packaged emergency fuel additive that transports out-of-gas vehicles about
10 miles from the side of the road to safety. Pennzoil Roadside Rescue was
named one of Business Week Magazine's Best Products of 1999.