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New Functionality Enables ''End to End'' On-line Collision Repair Claims Processing

    SAN DIEGO--Feb. 5, 2001--

New Functionality Marks Another Important Step in Mitchell's e-Business Strategy

    Mitchell International today announced major new functionality at that enables "end to end" on-line processing of collision repair claims from first notice of loss through repair and payment. is Mitchell's open and interactive Internet workspace and marketplace for the insurance and collision repair industries. With on-line claims processing, users will realize greater efficiencies, reduced cycle times and significant cost savings.
    Mitchell is currently setting up pilots of the new claims processing functionality. Companies interested in participating in a pilot or with questions about can contact Mitchell at
    "This important milestone in functionality further underscores that Mitchell is providing the premier e-Business site for the insurance and collision repair industries," said Jim Lindner, Mitchell's president and Chief Executive Officer. "Rather than simply talking about providing comprehensive e-commerce solutions, Mitchell is moving forward rapidly and delivering real, value-adding functionality and a suite of applications that are available now."
    Mitchell is uniquely positioned to deliver the industry's foremost online claims processing site because of its firmly established interconnectivity with insurer's legacy systems and its use of open communication (CIECA or Internet XML) standards. "In the development of, Mitchell has gone to great lengths to maintain integration with existing legacy systems," said Steve Yin, Mitchell's vice president of e-Business. "This means insurers can adopt claims processing at today since all data exchange can occur through existing channels."
    Yin added that easy integration provides greater flexibility. "Insurers can implement our entire claims processing solution or just the components that address their immediate business needs. This 'stair-step' approach enables our customers to choose the solution that's best for them or to take a phased approach to on-line claims processing," he said.
    The claims processing functionality is another significant step in Mitchell's e-Business strategy, kicked off with the launch of last fall. The site provides access to a growing number of online products and services that enable the various parties in the collision repair supply chain -- from body shops to parts vendors to insurers -- to conduct more and more business online. Its open infrastructure will allow any authorized user to access information with only a Web browser -- no special hardware or software is required. The site offers an extremely secure environment, with 128-bit data encryption, SSL and a dual authentication database.
    The site's new functionality streamlines and speeds processing by enabling users to handle claims transactions online, thus eliminating many time-consuming tasks including paper faxing, copying, mailing and reentering data among the various parties in the claims process. To further ease the process, the site provides workspaces tailored to the specific roles of claims participants -- from dispatcher to estimator to claims manager. Dispatchers, for instance, will find an online workspace for creating and editing first notice of loss reports and sending assignments on electronically to shop or staff estimators or independent adjusters. Estimators can then create the estimate using the estimating system of their choice and upload the information to, where reviewers or adjusters can immediately access and review the document online.
    "The 'real-time' transfer of information throughout the claims process will greatly reduce cycle times, which translates into increased customer satisfaction and retention, and improved profitability," Yin said. The electronic streamlining will also bring increased productivity and expense efficiencies to claims departments, which can process claims faster and eliminate many administrative tasks such as manual or double data entry.
    For added efficiency, the workspaces are customizable. Upon signing on, users will be taken directly to their workspace, which is specially equipped with the products and services they have requested. For claims managers, the site provides the added workspace feature of productivity tracking, allowing managers to track productivity per dispatcher and estimator.
    In addition to the claims processing functionality, Mitchell also simultaneously announced the release of, an online digital imaging application that lowers DRP start-up and maintenance costs for insurance companies. FirstImages is one of a suite of products residing at designed to create greater efficiency throughout the collision repair supply chain. Other Mitchell products at the site include:, the industry's first Internet-based estimating system, and, the industry's first online total loss settlement solution. Currently in beta testing, AIM Online will soon join Mitchell's suite of online products and provides comprehensive claims management reports. Overall, more than 35 new strategically targeted business functions are planned at
    "Continuing our 55 years of industry leadership, is providing the electronic infrastructure necessary to drive a fundamental process and business redesign throughout the entire industry," Lindner said. "It offers participants including collision repair shops, insurance companies, car rental agencies, tow companies, parts, paint and equipment vendors the opportunity for tremendous cost savings, more efficient claims management and supply chain processes and improved collision repair quality."

    About Mitchell International

    Mitchell International, founded in 1946 and headquartered in San Diego, is The Source for information software and e-Business solutions for the insurance and automotive repair industries. Providing services that enhance productivity, profitability and customer satisfaction, Mitchell facilitates several million electronic transactions between more than 16,000 business partners each month. Mitchell's own parts and labor database, a critical connectivity point between shops and insurers, is trusted for its accuracy and respected as the industry standard. For more information on Mitchell International, or, call Chris Andrews, director of marketing, at 858/578-6550, ext. 8321. Visit our Web sites at,,, and