Johnson Controls Earns Ranking Among Top Users of Information Technology

InformationWeek names firm to 'Innovation 100' list
for strong customer focus, successful use of technology

    PLYMOUTH, Mich., Jan. 24 Automotive interior supplier
Johnson Controls has been named to the first "Innovation 100" list
compiled by InformationWeek magazine and Cap Gemini Ernst & Young. The list --
called the Innovation 100: The Customer -- identifies and ranks today's top
100 companies for their successful use of Information Technology to serve
customers. Johnson Controls was the only automotive supplier to appear among
the Innovation 100 companies.

    "Being recognized on the Innovation 100 list is a great reaffirmation of
Johnson Controls' values and business vision," said Michael Suman, the
company's group vice president for e-business and marketing. "Exceeding
customer expectations is a key corporate value, and we are committed to
fulfilling this value by applying the most advanced electronic tools
available."

    The Innovation 100: The Customer rankings, and related stories, were
published in the December 11, 2000 edition of InformationWeek magazine.

    Editorial staff from the publication, and analysts from Cap Gemini Ernst &
Young, selected and ranked the Innovation 100 companies based on six core
service areas: customer services and drivers; data management and strategies;
customer profiling; leading initiatives; personalization leaders; and industry
comparison. To be considered for the list, companies were required to
demonstrate a pattern of technological, procedural and organizational
customer-focused innovation.

    Johnson Controls ranked 54th on the list, and was recognized for
developing a system in which requests for parts under warranty automatically
generate billing paperwork. Two other automotive companies were ranked among
the Innovation 100 -- Mitsubishi Motor Sales of America (number 34) and Subaru
of America Inc. (number 42). Both of these firms market and distribute
vehicles in the United States.

    According to the editorial staff at InformationWeek, the Innovation 100
companies invest heavily in Information Technology architecture to better
understand customer needs, focus on giving customers what they want, and
utilize formal feedback loops to capture client information and link it to
customer-focused business processes and systems.

    "The findings of the Innovation 100 amplify InformationWeek's past
findings that there is a definitive trend toward customer-centric offerings,"
said Rusty Weston, editor of InformationWeek Research. "Our research over the
past year has shown that companies are emphasizing customers' specific needs
in compelling new ways."

    At the 2001 North American International Auto Show held this month in
Detroit, officials from Johnson Controls unveiled a major expansion of the
company's e-business initiatives. Called "NexCommerce," the effort represents
a new approach to conducting business that leverages advanced electronic tools
in support of growth and value-creation. It includes three new Internet
portals that will strengthen Johnson Controls' links with its customers,
suppliers and employees.

    InformationWeek is a weekly publication, with a circulation of 440,000,
that helps the people who buy, build and manage information technology in
business. Its web site, at Informationweek.com -- has 150,000 unique visitors
per month. Cap Gemini Ernst & Young is one of the largest management and
Information Technology consulting firms in the world. The company offers
business strategy, management and Information Technology consulting services,
systems integration, technology development, design, and outsourcing
capabilities on a global scale.