Mazda Buyers Guide

 

 

 

Crash Test Data for 2018 Mazda

Mazda Vehicle Front Star Rating Side Star Rating Rollover Resistance Rating
Driver Passenger Front Seat Rear Seat
2018 Mazda CX-5 SUV AWD (Later Release)
2018 Mazda CX-5 SUV FWD (Later Release)
2018 Mazda CX-9 SUV AWD
2018 Mazda CX-9 SUV FWD

 

Service Bulletins for 2018 Mazda

2018 MAZDA CX-3
Bulletin Number: 00-001-18-3446
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
Bulletin Number: 00-003-17-3406
In support of the new Mazda MX-5 and CX-3, Mazda will make available for loan on a "as-needed" basis, aSpecial Service Tool (SST) to allow for the radar aiming of the blind spot monitoring (BSM) system. The (BSM) radar aiming is performed w
Bulletin Number: 00-003-18-3480
Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorizedequipment program.NOTE: Accu-turn is still an appro
Bulletin Number: 01-005-18-3415
Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded P0524:00 - Engine oil pressure too low This is caused by a drop in engine oil press
Bulletin Number: 01-008-17-3376
Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded. P0524:00 - Engine oil pressure too low. This is caused by a drop in engine oil pre
Bulletin Number: 01-008-18-3451
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
Bulletin Number: 01-009-18-3452
The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
Bulletin Number: 01-011-18-3456
The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the engine cannot be started with theauxiliary key if the room fu
Bulletin Number: 01-012-18-3474
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte
Bulletin Number: 01-013-18-3478
Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result of the customer not getting the fuel cap completely closed
Bulletin Number: 02-005-18-3444
Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
Bulletin Number: 02-006-18-3449
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
Bulletin Number: 02-008-18-3467
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
Bulletin Number: 02-009-18-3472
Customer complaints have been reported where the TPMS warning light is unnecessarily illuminated because the TPMS initialization was not performed correctly before customer delivery.TPMS INITIALIZATION PROCESS: When any of the services belo
Bulletin Number: 02-010-18-3477
Some customers may complain that the steering wheel is off center more than 3░ even when driving straight on a flat road.
Bulletin Number: 02-011-18-3476
This service bulletin illustrates the conditions when a TPMS warning light may illuminate, why it illuminated and how to properly initialize the system.The Tire Pressure Monitoring System (TPMS) monitors the tire pressure of all four tires
Bulletin Number: 02-013-18-3491
Some vehicles may exhibit a crack on the front shock absorber dust boot (1). This may be caused by the dust boot having insufficient resistance to the cold. The shape and material of the dust boot has been changed to improve its resistance
Bulletin Number: 03-002-18-3505
Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The
Bulletin Number: 04-003-18-3455
Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
Bulletin Number: 04-004-18-3468
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
Bulletin Number: 05-002-18-3454
The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use"ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula w
Bulletin Number: 05-003-18-3460
Some customers who drive at elevations higher than 3,300 ft (1,000 m) may complain of a shift shock felt when shifting into 3rd, 5th and/or Reverse with no AT related DTCs stored. The symptom can be temporarily repaired using the AT initial
Bulletin Number: 05-003-18-3460a
Some customers who drive at elevations higher than 3,300 ft (1,000 m) may complain of a shift shock felt when shifting into 3rd, 5th and/or Reverse with no AT related DTCs stored. The symptom can be temporarily repaired using the AT initial
Bulletin Number: 05-004-18-3466
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil press
Bulletin Number: 08-001-18-3457
This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.
Bulletin Number: 09-001-17-3296b
When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will
Bulletin Number: 09-001-18-3387a
Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused
Bulletin Number: 09-002-18-3410
After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the fac
Bulletin Number: 09-003-18-3405
Some customers may complain that the Voice Recognition system does not recognize "Address" or "NewDestination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate thi
Bulletin Number: 09-003-18-3405a
Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. The SD card has been updated to eliminate t
Bulletin Number: 09-003-18-3405b
Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate th
Bulletin Number: 09-010-18-3440
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-010-18-3440a
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-011-18-3448
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
Bulletin Number: 09-012-18-3433
When the LED headlight auto leveling system initialization has been performed using Mazda Modular Diagnostic System (M-MDS), the LED headlight warning light continues flashing and DTC C0061:54 is stored after unloading the vehicle from a tr
Bulletin Number: 09-014-18-3443
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
Bulletin Number: 09-015-18-3445
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Bulletin Number: 09-017-17-3347b
All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehic
Bulletin Number: 09-017-17-3347c
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-019-18-3450
This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p
Bulletin Number: 09-020-18-3458
Some vehicles may exhibit BLUETOOTH« hands-free and/or text messaging related concerns. To improve the handling of BLUETOOTH« hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as
Bulletin Number: 09-020-18-3458a
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH« hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH« hands-free and/or text messaging customer concerns, Mazda created a special s
Bulletin Number: 09-021-18-3459
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has
Bulletin Number: 09-022-18-3471
On some vehicles, one or more roof carrier brackets (A) may be installed in reverse (with arrows (B) facing outward). In this case, accessories, such as a roof carrier cannot be installed. Even if the accessory installation was possible, it
Bulletin Number: 09-023-18-3475
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so
Bulletin Number: 09-025-18-3479
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne
Bulletin Number: 09-033-18-3506
Some customers may experience the active driving display (auto flip-up type) does not flip up and no DTC is stored. Due to improper assembly, a deformed bracket may cause a loose mesh between internal gears. To correct this issue, the activ
Bulletin Number: 09-034-18-3430
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to co
Bulletin Number: 09-035-17-3080
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to co
Bulletin Number: 15-002-18-3502
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTC is stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperatu
Bulletin Number: 15-006-17-3388
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high tempera
Bulletin Number: 15-006-17-3388a
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high tem
Bulletin Number: DRW13
Dealer Rework (DRW) 13 - Mazda Connect Navigation Concern. As you may know, DRW13 was launched in March of 2018. This notice is to advise all dealers that DRW13 will be ending August 16th 2018 and all claims must be submitted by this date.
Bulletin Number: DRW13
Dealer Rework (DRW) 13 ? Mazda Connect Navigation Concern 2018MY CX-5, CX-3, CX-9, Mazda6, Mazda 3 and MX-5: We write to inform you that certain vehicles are affected by the concern mentioned below. Vehicles affected by this DRW will be vi
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card".
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The naviga
Bulletin Number: MT-002-18
Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth« and the same device is also connected to the USB port for charging. The concerns may inc
Bulletin Number: MT-003-18
The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.
Bulletin Number: MT-004-18
ELECTRICAL CONCERN AND/OR MULTIPLE DTC'S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual
Bulletin Number: MT-004-18
If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft
Bulletin Number: MT-007-18
ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a
Bulletin Number: MT-008-18
ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing.
Bulletin Number: MT-015-17
Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is abo
Bulletin Number: MT-016-17
The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a
Bulletin Number: MT-021-17
Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
Bulletin Number: RF-16-03R1
The SKYACTIV«-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with other SKYACTIV« oil filters. The unique oil filter can be identified with two white bands as shown below.
Bulletin Number: SA-001-18
The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored.
Bulletin Number: SA-005-18
Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition.
Bulletin Number: SA-008-18
Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display.
Bulletin Number: SA-009-18
The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation S
Bulletin Number: SA-012-18
Some 2018 vehicles built after January 1, 2018 and equipped with Navigation may exhibit one of these concerns after the user inputs an address: A screen pops up that says "House number not found." After the user selects OK, the system finds
Bulletin Number: SA-016-18
If the MAZDA CONNECT Connectivity Master Unit (CMU) is replaced due to failure, the replacement CMU may have a navigation system software error. To resolve this concern, after the installation of the new CMU, check the software version.
Bulletin Number: SA-017-18
Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that ha
Bulletin Number: SA-021-18
MAZDA CONNECT SOFTWARE VERSION 59.00.545 AVAILABLE. An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.545. Mazda Requests the MAZDA CONNE
Bulletin Number: SA-023-18
Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern w
Bulletin Number: SA-024-18
Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
Bulletin Number: SA-026-18
If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fue
Bulletin Number: SA-027-18
Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.)
Bulletin Number: SA-029-18
IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application a
Bulletin Number: SA-031-18
When troubleshooting a radar unit, DO NOT swap it with another vehicle. Radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. Refer to MGSS (RADAR UNIT INSPECTION) for pro
Bulletin Number: SA-034-18
MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS (FAQ)
Bulletin Number: SA-036-18
MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message "Device no longer has access or service." for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all
Bulletin Number: SA-037-18
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
Bulletin Number: SA-052-17
Smart City Brake Support (SCBS) frequently asked questions (FAQ)
Bulletin Number: SA-053-17
Lane Departure Warning System (LDWS) frequently asked questions (FAQ)
Bulletin Number: SA-056-17
Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)
Bulletin Number: SA-057-17
High Beam Control (HBC) system frequently asked questions (FAQ)
Bulletin Number: SA-058-17
CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead.
Bulletin Number: SA-061-17
In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is⌐ 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO En
Bulletin Number: SA-063-17
Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal
Bulletin Number: SA-064-17
Some customers may complain about one or more warning lights on when they start the vehicle during hot weather. The combination of warning lights mentioned by the customer may include: SCBS, LDWS, HBC. Instrument Cluster Multi-Information D
Bulletin Number: SA-065-17
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth«, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reb
2018 MAZDA CX-5
Bulletin Number: 00-001-18-3446
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
Bulletin Number: 00-003-18-3480
Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorizedequipment program.NOTE: Accu-turn is still an appro
Bulletin Number: 01-008-18-3451
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
Bulletin Number: 01-009-18-3452
The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
Bulletin Number: 01-011-18-3456
The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the engine cannot be started with theauxiliary key if the room fu
Bulletin Number: 01-012-18-3474
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte
Bulletin Number: 01-013-18-3478
Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result of the customer not getting the fuel cap completely closed
Bulletin Number: 01-015-18-3513
Some vehicles may experience a lack of power and the check engine light on with DTC P061B:00 stored in the PCM memory when engine cranking is interrupted. This concern most likely occurs when the brake pedal is released during engine cranki
Bulletin Number: 02-005-18-3444
Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
Bulletin Number: 02-006-18-3449
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
Bulletin Number: 02-008-18-3467
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
Bulletin Number: 02-010-18-3477
Some customers may complain that the steering wheel is off center more than 3░ even when driving straight on a flat road.
Bulletin Number: 02-012-18-3482
Some vehicles may exhibit a clunking noise from the front coil springs when driving over bumps. The noise is due to stick-slip between the front strut bearing (1) and the coil spring (2). To eliminate the noise, protectors have been install
Bulletin Number: 03-002-18-3505
Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The
Bulletin Number: 04-003-18-3455
Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
Bulletin Number: 04-004-18-3468
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
Bulletin Number: 05-002-18-3454
The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use"ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula w
Bulletin Number: 05-004-18-3466
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil press
Bulletin Number: 07-002-18-3432
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/Cevaporator/cooling unit which is c
Bulletin Number: 08-001-18-3457
This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.
Bulletin Number: 09-002-18-3410
After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the fac
Bulletin Number: 09-003-18-3405a
Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. The SD card has been updated to eliminate t
Bulletin Number: 09-003-18-3405b
Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate th
Bulletin Number: 09-010-18-3440
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-010-18-3440a
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-011-18-3448
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
Bulletin Number: 09-014-18-3443
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
Bulletin Number: 09-015-18-3445
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Bulletin Number: 09-016-18-3428
Some customers may complain that the driver's seat does not automatically move to the programmed position when unlocking the driver's door with the remote transmitter unlock button (1), unless the button is pressed repeatedly (more than two
Bulletin Number: 09-019-18-3450
This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p
Bulletin Number: 09-020-18-3458
Some vehicles may exhibit BLUETOOTH« hands-free and/or text messaging related concerns. To improve the handling of BLUETOOTH« hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as
Bulletin Number: 09-020-18-3458a
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH« hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH« hands-free and/or text messaging customer concerns, Mazda created a special s
Bulletin Number: 09-021-18-3459
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has
Bulletin Number: 09-023-18-3475
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so
Bulletin Number: 09-025-18-3479
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne
Bulletin Number: 09-030-18-3484
Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle u
Bulletin Number: 09-032-18-3483
Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain. This concern may be caused by water entering into the rear combination lights through the ventilation tubes. To eliminate this fro
Bulletin Number: 09-033-18-3506
Some customers may experience the active driving display (auto flip-up type) does not flip up and no DTC is stored. Due to improper assembly, a deformed bracket may cause a loose mesh between internal gears. To correct this issue, the activ
Bulletin Number: 09-034-18-3430
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to co
Bulletin Number: 09-035-17-3080
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to co
Bulletin Number: 15-002-18-3502
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTC is stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperatu
Bulletin Number: 15-006-17-3388
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high tempera
Bulletin Number: DRW13
Dealer Rework (DRW) 13 - Mazda Connect Navigation Concern. As you may know, DRW13 was launched in March of 2018. This notice is to advise all dealers that DRW13 will be ending August 16th 2018 and all claims must be submitted by this date.
Bulletin Number: DRW13
Dealer Rework (DRW) 13 ? Mazda Connect Navigation Concern 2018MY CX-5, CX-3, CX-9, Mazda6, Mazda 3 and MX-5: We write to inform you that certain vehicles are affected by the concern mentioned below. Vehicles affected by this DRW will be vi
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The naviga
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card".
Bulletin Number: MT-002-18
Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth« and the same device is also connected to the USB port for charging. The concerns may inc
Bulletin Number: MT-003-18
The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.
Bulletin Number: MT-004-18
If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft
Bulletin Number: MT-004-18
ELECTRICAL CONCERN AND/OR MULTIPLE DTC'S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual
Bulletin Number: MT-006-18
POWER LIFTGATE INOPERATIVE WITH DTC U3003:16: Some customers may complain about an inoperative power liftgate (PLG) with DTC U3003:16 (Power liftgate (PLG) control module power supply voltage low input) is stored in memory. This may be caus
Bulletin Number: MT-007-18
ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a
Bulletin Number: MT-008-18
ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing.
Bulletin Number: MT-021-17
Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
Bulletin Number: RF-16-03R1
The SKYACTIV«-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with other SKYACTIV« oil filters. The unique oil filter can be identified with two white bands as shown below.
Bulletin Number: RF-18-01
If one of the blind spot monitoring (BSM) control modules has to be replaced on a 2017-2018 CX-5, inspect the labels (1) and (2) on the modules (P/N KB8C-67Y30E). Modules that have an ?A9? label cannot be used with modules that have an ?A8?
Bulletin Number: SA-001-18
The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored.
Bulletin Number: SA-005-18
Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition.
Bulletin Number: SA-007-18
If you find that PIDs are missing from Datalogger, use the temporary Datalogger and Selftest usage method below, until a permanent solution has been implemented.
Bulletin Number: SA-008-18
Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display.
Bulletin Number: SA-009-18
The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation S
Bulletin Number: SA-011-18
Some vehicles may experience a check engine light on and/or failsafe with DTC P061B:00 stored in the PCM. This condition will likely occur as a result of one of the following causes: Engine cranking was interrupted by releasing the brake pe
Bulletin Number: SA-012-18
Some 2018 vehicles built after January 1, 2018 and equipped with Navigation may exhibit one of these concerns after the user inputs an address: A screen pops up that says "House number not found." After the user selects OK, the system finds
Bulletin Number: SA-013-18
Some customer's may complain that the blind spot monitoring (BSM) is not operating, and the key ON bulb check is OK with no DTCs stored in memory. This issue could be caused by mis-matched BSM modules, especially if the vehicle was recently
Bulletin Number: SA-014-18
Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: The F
Bulletin Number: SA-015-18
A tapping/rattling noise may be noticed from the valve train area. This condition usually occurs after the engine has been turned off at normal operating temperature and then not warmed up to full operating temperature during the next serie
Bulletin Number: SA-016-18
If the MAZDA CONNECT Connectivity Master Unit (CMU) is replaced due to failure, the replacement CMU may have a navigation system software error. To resolve this concern, after the installation of the new CMU, check the software version.
Bulletin Number: SA-017-18
Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that ha
Bulletin Number: SA-020-18
Some customers may complain that the center of the driver and/or passenger side seat bottom(s) are loose/lifting, as shown below. NOTE: Not all vehicles will have the same color leather seats or have the same amount of looseness/lifting.
Bulletin Number: SA-021-18
MAZDA CONNECT SOFTWARE VERSION 59.00.545 AVAILABLE. An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.545. Mazda Requests the MAZDA CONNE
Bulletin Number: SA-023-18
Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern w
Bulletin Number: SA-024-18
Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
Bulletin Number: SA-026-18
If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fue
Bulletin Number: SA-027-18
Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.)
Bulletin Number: SA-028-18
Some vehicles with accessory installed wheel locks may have had the wrong kit installed using a 21 mm wheel lock key. As of May 01, 2018, Japan produced vehicles use 17 mm hex lug nuts instead of 21 mm on the same size thread. Follow the in
Bulletin Number: SA-029-18
IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application a
Bulletin Number: SA-031-18
When troubleshooting a radar unit, DO NOT swap it with another vehicle. Radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. Refer to MGSS (RADAR UNIT INSPECTION) for pro
Bulletin Number: SA-034-18
MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS (FAQ)
Bulletin Number: SA-036-18
MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message "Device no longer has access or service." for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all
Bulletin Number: SA-037-18
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
Bulletin Number: SA-052-17
Smart City Brake Support (SCBS) frequently asked questions (FAQ)
Bulletin Number: SA-053-17
Lane Departure Warning System (LDWS) frequently asked questions (FAQ)
Bulletin Number: SA-056-17
Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)
Bulletin Number: SA-057-17
High Beam Control (HBC) system frequently asked questions (FAQ)
Bulletin Number: SA-061-17
In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is⌐ 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO En
2018 MAZDA CX-9
Bulletin Number: 00-001-18-3446
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
Bulletin Number: 00-003-18-3480
Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorizedequipment program.NOTE: Accu-turn is still an appro
Bulletin Number: 01-001-18-3419
After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and DTC P0638:00 and/or P2112:00 stored in memory. - P0638:00: Throttle valve actuator control range/
Bulletin Number: 01-001-18-3419a
After parking the vehicle at temperatures below the freezing, some customers may experience a lack of power with the check engine light on and DTC P0638:00 and/or P2112:00 stored in memory. - P0638:00: Throttle valve actuator control range/
Bulletin Number: 01-003-18-3421
Some customers may experience a lack of power with no warning lights illuminated and no related DTCs stored. This concern most likely occurs when the fuel temperature is high and during situations where high power is required. This concern
Bulletin Number: 01-008-18-3451
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
Bulletin Number: 01-009-18-3452
The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
Bulletin Number: 01-011-18-3456
The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the engine cannot be started with theauxiliary key if the room fu
Bulletin Number: 01-012-18-3474
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte
Bulletin Number: 01-013-18-3478
Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result of the customer not getting the fuel cap completely closed
Bulletin Number: 02-005-18-3444
Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
Bulletin Number: 02-006-18-3449
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
Bulletin Number: 02-008-18-3467
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
Bulletin Number: 02-010-18-3477
Some customers may complain that the steering wheel is off center more than 3░ even when driving straight on a flat road.
Bulletin Number: 02-013-18-3491
Some vehicles may exhibit a crack on the front shock absorber dust boot (1). This may be caused by the dust boot having insufficient resistance to the cold. The shape and material of the dust boot has been changed to improve its resistance
Bulletin Number: 04-003-18-3455
Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
Bulletin Number: 04-004-18-3468
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
Bulletin Number: 04-006-18-3496
Some vehicles may exhibit a squeaking noise from the front brakes during light braking. This concern usually occurs when the front brake pads have been worn to certain levels. Also, as the pads wear, the chamfer goes away and the grease bet
Bulletin Number: 05-002-18-3454
The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use"ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula w
Bulletin Number: 05-004-18-3466
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil press
Bulletin Number: 07-002-18-3432
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/Cevaporator/cooling unit which is c
Bulletin Number: 08-001-18-3457
This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.
Bulletin Number: 09-001-18-3387a
Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused
Bulletin Number: 09-002-18-3410
After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the fac
Bulletin Number: 09-003-18-3405
Some customers may complain that the Voice Recognition system does not recognize "Address" or "NewDestination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate thi
Bulletin Number: 09-003-18-3405a
Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. The SD card has been updated to eliminate t
Bulletin Number: 09-003-18-3405b
Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate th
Bulletin Number: 09-004-18-3402
Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). This concern is caused by insufficient weatherstrip gripping force.
Bulletin Number: 09-004-18-3402a
Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). This concern is caused by insufficient weatherstrip gripping force.
Bulletin Number: 09-010-18-3440
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-010-18-3440a
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-011-18-3448
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
Bulletin Number: 09-014-18-3443
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
Bulletin Number: 09-015-18-3445
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Bulletin Number: 09-019-18-3450
This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p
Bulletin Number: 09-020-18-3458
Some vehicles may exhibit BLUETOOTH« hands-free and/or text messaging related concerns. To improve the handling of BLUETOOTH« hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as
Bulletin Number: 09-020-18-3458a
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH« hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH« hands-free and/or text messaging customer concerns, Mazda created a special s
Bulletin Number: 09-021-18-3459
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has
Bulletin Number: 09-023-18-3475
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so
Bulletin Number: 09-025-18-3479
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne
Bulletin Number: 09-034-18-3430
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to co
Bulletin Number: 09-035-17-3080
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to co
Bulletin Number: 15-002-18-3502
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTC is stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperatu
Bulletin Number: DRW13
Dealer Rework (DRW) 13 - Mazda Connect Navigation Concern. As you may know, DRW13 was launched in March of 2018. This notice is to advise all dealers that DRW13 will be ending August 16th 2018 and all claims must be submitted by this date.
Bulletin Number: DRW13
Dealer Rework (DRW) 13 ? Mazda Connect Navigation Concern 2018MY CX-5, CX-3, CX-9, Mazda6, Mazda 3 and MX-5: We write to inform you that certain vehicles are affected by the concern mentioned below. Vehicles affected by this DRW will be vi
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The naviga
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card".
Bulletin Number: MT-002-18
Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth« and the same device is also connected to the USB port for charging. The concerns may inc
Bulletin Number: MT-003-18
The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.
Bulletin Number: MT-004-18
ELECTRICAL CONCERN AND/OR MULTIPLE DTC'S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual
Bulletin Number: MT-004-18
If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft
Bulletin Number: MT-006-18
POWER LIFTGATE INOPERATIVE WITH DTC U3003:16: Some customers may complain about an inoperative power liftgate (PLG) with DTC U3003:16 (Power liftgate (PLG) control module power supply voltage low input) is stored in memory. This may be caus
Bulletin Number: MT-007-18
ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a
Bulletin Number: MT-008-18
ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing.
Bulletin Number: MT-015-17
Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is abo
Bulletin Number: MT-016-17
The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a
Bulletin Number: MT-021-17
Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
Bulletin Number: RF-16-03R1
The SKYACTIV«-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with other SKYACTIV« oil filters. The unique oil filter can be identified with two white bands as shown below.
Bulletin Number: SA-001-18
The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored.
Bulletin Number: SA-005-18
Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition.
Bulletin Number: SA-008-18
Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display.
Bulletin Number: SA-009-18
The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation S
Bulletin Number: SA-012-18
Some 2018 vehicles built after January 1, 2018 and equipped with Navigation may exhibit one of these concerns after the user inputs an address: A screen pops up that says "House number not found." After the user selects OK, the system finds
Bulletin Number: SA-014-18
Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: The F
Bulletin Number: SA-017-18
Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that ha
Bulletin Number: SA-019-18
While inspecting turbocharger housings, you may see cracks (fractures) as shown below. The cracks do not affect engine performance or cause any noise, so replacement is NOT necessary.
Bulletin Number: SA-021-18
MAZDA CONNECT SOFTWARE VERSION 59.00.545 AVAILABLE. An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.545. Mazda Requests the MAZDA CONNE
Bulletin Number: SA-023-18
Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern w
Bulletin Number: SA-024-18
Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
Bulletin Number: SA-026-18
If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fue
Bulletin Number: SA-027-18
Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.)
Bulletin Number: SA-028-18
Some vehicles with accessory installed wheel locks may have had the wrong kit installed using a 21 mm wheel lock key. As of May 01, 2018, Japan produced vehicles use 17 mm hex lug nuts instead of 21 mm on the same size thread. Follow the in
Bulletin Number: SA-029-18
IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application a
Bulletin Number: SA-031-18
When troubleshooting a radar unit, DO NOT swap it with another vehicle. Radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. Refer to MGSS (RADAR UNIT INSPECTION) for pro
Bulletin Number: SA-034-18
MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS (FAQ)
Bulletin Number: SA-036-18
MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message "Device no longer has access or service." for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all
Bulletin Number: SA-037-18
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
Bulletin Number: SA-061-17
In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is⌐ 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO En
Bulletin Number: SA-065-17
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth«, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reb
Bulletin Number: SA-067-17
Due to a change in the 2017 Mazda3, Mazda6 and 2018 CX-9 A-pillar wiring harness, the EC Mirror w/compass / EC Mirror w/compass + Homelink installation instructions have been updated.
Bulletin Number: SA-074-17
If the BSM control module is replaced, Auto Configuration and BSM Radar Test must be performed: 1. Auto Configuration -When the ignition is switched ON, the blind spot monitoring (BSM) reads the vehicle specification information sent via CA
2018 MAZDA MAZDA2
Bulletin Number: 02-005-18-3444
Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
Bulletin Number: 09-002-18-3410
After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the fac
Bulletin Number: 09-033-18-3506
Some customers may experience the active driving display (auto flip-up type) does not flip up and no DTC is stored. Due to improper assembly, a deformed bracket may cause a loose mesh between internal gears. To correct this issue, the activ
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card".
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The naviga
Bulletin Number: MT-015-17
Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is abo
Bulletin Number: MT-016-17
The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a
Bulletin Number: SA-052-17
Smart City Brake Support (SCBS) frequently asked questions (FAQ)
Bulletin Number: SA-054-17
Blind Spot Monitoring (Advanced BSM) system frequently asked questions (FAQ)
Bulletin Number: SA-058-17
CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead.
Bulletin Number: SA-061-17
In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is⌐ 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO En
Bulletin Number: SA-063-17
Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal
Bulletin Number: SA-065-17
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth«, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reb
2018 MAZDA MAZDA3
Bulletin Number: 00-001-18-3446
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
Bulletin Number: 00-003-18-3480
Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorizedequipment program.NOTE: Accu-turn is still an appro
Bulletin Number: 01-005-18-3415
Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded P0524:00 - Engine oil pressure too low This is caused by a drop in engine oil press
Bulletin Number: 01-006-18-3429
When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the
Bulletin Number: 01-008-17-3376
Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded. P0524:00 - Engine oil pressure too low. This is caused by a drop in engine oil pre
Bulletin Number: 01-008-18-3451
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
Bulletin Number: 01-009-18-3452
The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
Bulletin Number: 01-011-18-3456
The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the engine cannot be started with theauxiliary key if the room fu
Bulletin Number: 01-012-18-3474
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte
Bulletin Number: 01-013-18-3478
Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result of the customer not getting the fuel cap completely closed
Bulletin Number: 02-001-18-3013h
Some vehicles may exhibit one or more of the following noises from the front suspension. A squeaking noise from the front shock absorber when turning the steering wheel at a vehicle standstill caused by stick-slip between the front strut be
Bulletin Number: 02-001-18-3486a
Some vehicles may exhibit one or more of the following noises from the front suspension. A squeaking noise from the front shock absorber when turning the steering wheel at a vehicle stand still caused by stick-slip between the front strut b
Bulletin Number: 02-005-18-3444
Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
Bulletin Number: 02-006-18-3449
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
Bulletin Number: 02-008-18-3467
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
Bulletin Number: 02-009-18-3472
Customer complaints have been reported where the TPMS warning light is unnecessarily illuminated because the TPMS initialization was not performed correctly before customer delivery.TPMS INITIALIZATION PROCESS: When any of the services belo
Bulletin Number: 02-010-18-3477
Some customers may complain that the steering wheel is off center more than 3░ even when driving straight on a flat road.
Bulletin Number: 02-011-18-3476
This service bulletin illustrates the conditions when a TPMS warning light may illuminate, why it illuminated and how to properly initialize the system.The Tire Pressure Monitoring System (TPMS) monitors the tire pressure of all four tires
Bulletin Number: 02-013-18-3491
Some vehicles may exhibit a crack on the front shock absorber dust boot (1). This may be caused by the dust boot having insufficient resistance to the cold. The shape and material of the dust boot has been changed to improve its resistance
Bulletin Number: 03-002-18-3505
Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The
Bulletin Number: 04-003-18-3455
Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
Bulletin Number: 04-004-18-3468
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
Bulletin Number: 05-002-18-3454
The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use"ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula w
Bulletin Number: 05-003-17-3389
Some customers who drive at elevations higher than 3,300 ft (1,000 m) may complain of a shift shock felt when shifting into 3rd, 5th and/or Reverse with no AT related DTCs stored. The symptom can be temporarily repaired using the AT initial
Bulletin Number: 05-003-18-3460
Some customers who drive at elevations higher than 3,300 ft (1,000 m) may complain of a shift shock felt when shifting into 3rd, 5th and/or Reverse with no AT related DTCs stored. The symptom can be temporarily repaired using the AT initial
Bulletin Number: 05-003-18-3460a
Some customers who drive at elevations higher than 3,300 ft (1,000 m) may complain of a shift shock felt when shifting into 3rd, 5th and/or Reverse with no AT related DTCs stored. The symptom can be temporarily repaired using the AT initial
Bulletin Number: 05-004-18-3466
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil press
Bulletin Number: 07-002-18-3432
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/Cevaporator/cooling unit which is c
Bulletin Number: 07-005-18-3485
Some customers may complain about an unpleasant odor (such as one may notice with a home freezer) coming from the A/C in hot weather (95░F / 35░C or above). This could be caused by improper control logic for the climate control unit that le
Bulletin Number: 07-007-17-3384
Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a clogged heater unit. For Mazda6 and CX-5, the check engine light may illuminate with the DTC P011A
Bulletin Number: 08-001-18-3457
This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.
Bulletin Number: 09-001-17-3296b
When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will
Bulletin Number: 09-001-18-3387
Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. This is caused by some for
Bulletin Number: 09-001-18-3387a
Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused
Bulletin Number: 09-003-18-3405
Some customers may complain that the Voice Recognition system does not recognize "Address" or "NewDestination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate thi
Bulletin Number: 09-003-18-3405a
Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. The SD card has been updated to eliminate t
Bulletin Number: 09-003-18-3405b
Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate th
Bulletin Number: 09-005-18-3414
Some vehicles may exhibit excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth. The noise may be caused by cable vibration, which transmits power from the motor to the gears. The cable vibrates ins
Bulletin Number: 09-005-18-3414a
Some vehicles may exhibit excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth. The noise may be caused by cable vibration, which transmits power from the motor to the gears. The cable vibrates ins
Bulletin Number: 09-006-18-3409
Some vehicles may exhibit rust/paint blisters (1) on the surface of the front side sill near the the scuff plates(2). This is likely caused by the driver's or passenger's shoe(s) contacting the side sill when stepping in and/or out of the v
Bulletin Number: 09-010-18-3440
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-010-18-3440a
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-011-18-3448
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
Bulletin Number: 09-014-18-3443
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
Bulletin Number: 09-015-18-3445
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Bulletin Number: 09-017-17-3347b
All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehic
Bulletin Number: 09-017-17-3347c
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-019-18-3450
This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p
Bulletin Number: 09-020-18-3458
Some vehicles may exhibit BLUETOOTH« hands-free and/or text messaging related concerns. To improve the handling of BLUETOOTH« hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as
Bulletin Number: 09-020-18-3458a
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH« hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH« hands-free and/or text messaging customer concerns, Mazda created a special s
Bulletin Number: 09-021-18-3459
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has
Bulletin Number: 09-023-18-3475
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so
Bulletin Number: 09-025-18-3479
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne
Bulletin Number: 09-030-18-3484
Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle u
Bulletin Number: 09-034-18-3430
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to co
Bulletin Number: 09-035-17-3080
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to co
Bulletin Number: 15-002-18-3502
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTC is stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperatu
Bulletin Number: 15-006-17-3388
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high tempera
Bulletin Number: 15-006-17-3388a
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high tem
Bulletin Number: DRW13
Dealer Rework (DRW) 13 ? Mazda Connect Navigation Concern 2018MY CX-5, CX-3, CX-9, Mazda6, Mazda 3 and MX-5: We write to inform you that certain vehicles are affected by the concern mentioned below. Vehicles affected by this DRW will be vi
Bulletin Number: DRW13
Dealer Rework (DRW) 13 - Mazda Connect Navigation Concern. As you may know, DRW13 was launched in March of 2018. This notice is to advise all dealers that DRW13 will be ending August 16th 2018 and all claims must be submitted by this date.
Bulletin Number: DRW14
We write to inform you that certain vehicles are affected by the concern mentioned below. Vehicles affected by this DRW will be visible, June 9, 2018. VIN lists for the DRW14 will be uploaded to MGSS on June 8, 2018. Parts and Warranty in
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The naviga
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card".
Bulletin Number: MT-002-18
Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth« and the same device is also connected to the USB port for charging. The concerns may inc
Bulletin Number: MT-003-18
The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.
Bulletin Number: MT-004-18
If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft
Bulletin Number: MT-004-18
ELECTRICAL CONCERN AND/OR MULTIPLE DTC'S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual
Bulletin Number: MT-007-18
ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a
Bulletin Number: MT-008-18
ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing.
Bulletin Number: MT-015-17
Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is abo
Bulletin Number: MT-016-17
The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a
Bulletin Number: MT-021-17
Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
Bulletin Number: RF-16-03R1
The SKYACTIV«-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with other SKYACTIV« oil filters. The unique oil filter can be identified with two white bands as shown below.
Bulletin Number: SA-001-18
The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored.
Bulletin Number: SA-005-18
Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition.
Bulletin Number: SA-008-18
Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display.
Bulletin Number: SA-009-18
The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation S
Bulletin Number: SA-012-18
Some 2018 vehicles built after January 1, 2018 and equipped with Navigation may exhibit one of these concerns after the user inputs an address: A screen pops up that says "House number not found." After the user selects OK, the system finds
Bulletin Number: SA-017-18
Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that ha
Bulletin Number: SA-021-18
MAZDA CONNECT SOFTWARE VERSION 59.00.545 AVAILABLE. An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.545. Mazda Requests the MAZDA CONNE
Bulletin Number: SA-023-18
Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern w
Bulletin Number: SA-024-18
Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
Bulletin Number: SA-026-18
If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fue
Bulletin Number: SA-027-18
Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.)
Bulletin Number: SA-028-18
Some vehicles with accessory installed wheel locks may have had the wrong kit installed using a 21 mm wheel lock key. As of May 01, 2018, Japan produced vehicles use 17 mm hex lug nuts instead of 21 mm on the same size thread. Follow the in
Bulletin Number: SA-029-18
IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application a
Bulletin Number: SA-031-18
When troubleshooting a radar unit, DO NOT swap it with another vehicle. Radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. Refer to MGSS (RADAR UNIT INSPECTION) for pro
Bulletin Number: SA-034-18
MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS (FAQ)
Bulletin Number: SA-036-18
MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message "Device no longer has access or service." for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all
Bulletin Number: SA-037-18
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
Bulletin Number: SA-052-17
Smart City Brake Support (SCBS) frequently asked questions (FAQ)
Bulletin Number: SA-053-17
Lane Departure Warning System (LDWS) frequently asked questions (FAQ)
Bulletin Number: SA-054-17
Blind Spot Monitoring (Advanced BSM) system frequently asked questions (FAQ)
Bulletin Number: SA-056-17
Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)
Bulletin Number: SA-057-17
High Beam Control (HBC) system frequently asked questions (FAQ)
Bulletin Number: SA-058-17
CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead.
Bulletin Number: SA-061-17
In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is⌐ 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO En
Bulletin Number: SA-063-17
Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal
Bulletin Number: SA-064-17
Some customers may complain about one or more warning lights on when they start the vehicle during hot weather. The combination of warning lights mentioned by the customer may include: SCBS, LDWS, HBC. Instrument Cluster Multi-Information D
Bulletin Number: SA-065-17
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth«, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reb
Bulletin Number: SA-074-17
If the BSM control module is replaced, Auto Configuration and BSM Radar Test must be performed: 1. Auto Configuration -When the ignition is switched ON, the blind spot monitoring (BSM) reads the vehicle specification information sent via CA
2018 MAZDA MAZDA5
Bulletin Number: 09-023-18-3475
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so
2018 MAZDA MAZDA6
Bulletin Number: 00-001-18-3446
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
Bulletin Number: 00-002-18-3463
In support of the new Mazda6 Signature model, Mazda will make available for loan on a "as-needed" basis, a Special Service Tool (SST) to allow for the aiming of the 360 Degree Camera System. Please follow the aiming instructions on MGSS (36
Bulletin Number: 00-002-18-3463a
In support of the new Mazda6 Signature model, Mazda will ship to dealers a new Special Service Tool (SST) to allow for the aiming of the 360 Degree Camera System. Please follow the aiming instructions on MGSS (360░ VIEW MONITOR SYSTEM AIMIN
Bulletin Number: 00-003-18-3480
Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorizedequipment program.NOTE: Accu-turn is still an appro
Bulletin Number: 01-005-18-3415
Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded P0524:00 - Engine oil pressure too low This is caused by a drop in engine oil press
Bulletin Number: 01-008-17-3376
Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded. P0524:00 - Engine oil pressure too low. This is caused by a drop in engine oil pre
Bulletin Number: 01-008-18-3451
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
Bulletin Number: 01-009-18-3452
The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
Bulletin Number: 01-011-18-3456
The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the engine cannot be started with theauxiliary key if the room fu
Bulletin Number: 01-012-18-3474
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte
Bulletin Number: 01-013-18-3478
Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak)The concern is most likely the result of the customer not getting the fuel cap completely closed
Bulletin Number: 01-015-18-3513
Some vehicles may experience a lack of power and the check engine light on with DTC P061B:00 stored in the PCM memory when engine cranking is interrupted. This concern most likely occurs when the brake pedal is released during engine cranki
Bulletin Number: 02-005-18-3444
Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
Bulletin Number: 02-006-18-3449
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
Bulletin Number: 02-008-18-3467
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
Bulletin Number: 02-010-18-3477
Some customers may complain that the steering wheel is off center more than 3░ even when driving straight on a flat road.
Bulletin Number: 03-002-18-3505
Some vehicles may exhibit a squeak noise from the right front driveshaft at the transaxle when driving. This concern is likely to occur when driving at speeds between 37-50 mph (60-80 km/h) with the ATF at normal operating temperature. The
Bulletin Number: 04-003-18-3455
Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
Bulletin Number: 04-004-18-3468
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
Bulletin Number: 05-002-18-3454
The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use"ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula w
Bulletin Number: 05-004-18-3466
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil press
Bulletin Number: 07-002-18-3432
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/Cevaporator/cooling unit which is c
Bulletin Number: 07-007-17-3384
Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a clogged heater unit. For Mazda6 and CX-5, the check engine light may illuminate with the DTC P011A
Bulletin Number: 08-001-18-3457
This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.
Bulletin Number: 09-002-18-3410
After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the fac
Bulletin Number: 09-010-18-3440
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-010-18-3440a
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-011-18-3448
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
Bulletin Number: 09-014-18-3443
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
Bulletin Number: 09-015-18-3445
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Bulletin Number: 09-019-18-3450
This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p
Bulletin Number: 09-020-18-3458
Some vehicles may exhibit BLUETOOTH« hands-free and/or text messaging related concerns. To improve the handling of BLUETOOTH« hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as
Bulletin Number: 09-020-18-3458a
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH« hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH« hands-free and/or text messaging customer concerns, Mazda created a special s
Bulletin Number: 09-021-18-3459
Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has
Bulletin Number: 09-023-18-3475
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so
Bulletin Number: 09-025-18-3479
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne
Bulletin Number: 09-034-18-3430
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to co
Bulletin Number: 09-035-17-3080
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to co
Bulletin Number: 15-002-18-3502
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTC is stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high temperatu
Bulletin Number: 15-005-17-3358a
Some customers may complain that when passing a vehicle slowly, even if the vehicle is still in the alert area, the BSM indicator light on the outer mirror glass does not illuminate. Customers who have owned previous Mazda vehicles are more
Bulletin Number: 15-005-17-3358b
Some customers may complain that the BSM indicator light on the outer mirror glass does not illuminate when: ? Customer vehicle (A) is slowly passing other vehicle, even if the vehicle is still in the alert area.? Adjacent vehicle (B) drivi
Bulletin Number: 15-006-17-3388
Some customers may complain about one or more warning lights ON when they start the vehicle during hot weather. The following DTCs are stored in memory: U3000:98 - Forward sensing camera (FSC) stops functioning due to temporary high tempera
Bulletin Number: CSP02
CSP02 - Apple CarPlay and Android Auto - Parts and Warranty Information. As previously communicated, Apple CarPlay? and Android Auto? will soon be available as a Genuine Mazda Accessory for the 2018 Mazda6 beginning in early September. For
Bulletin Number: DRW13
Dealer Rework (DRW) 13 ? Mazda Connect Navigation Concern 2018MY CX-5, CX-3, CX-9, Mazda6, Mazda 3 and MX-5: We write to inform you that certain vehicles are affected by the concern mentioned below. Vehicles affected by this DRW will be vi
Bulletin Number: DRW13
Dealer Rework (DRW) 13 - Mazda Connect Navigation Concern. As you may know, DRW13 was launched in March of 2018. This notice is to advise all dealers that DRW13 will be ending August 16th 2018 and all claims must be submitted by this date.
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card".
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The naviga
Bulletin Number: MT-002-18
Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth« and the same device is also connected to the USB port for charging. The concerns may inc
Bulletin Number: MT-003-18
The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.
Bulletin Number: MT-004-18
ELECTRICAL CONCERN AND/OR MULTIPLE DTC'S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual
Bulletin Number: MT-004-18
If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft
Bulletin Number: MT-007-18
ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a
Bulletin Number: MT-008-18
ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing.
Bulletin Number: MT-021-17
Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
Bulletin Number: RF-16-03R1
The SKYACTIV«-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with other SKYACTIV« oil filters. The unique oil filter can be identified with two white bands as shown below.
Bulletin Number: SA-005-18
Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition.
Bulletin Number: SA-008-18
Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display.
Bulletin Number: SA-009-18
The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation S
Bulletin Number: SA-012-18
Some 2018 vehicles built after January 1, 2018 and equipped with Navigation may exhibit one of these concerns after the user inputs an address: A screen pops up that says "House number not found." After the user selects OK, the system finds
Bulletin Number: SA-014-18
Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: The F
Bulletin Number: SA-015-18
A tapping/rattling noise may be noticed from the valve train area. This condition usually occurs after the engine has been turned off at normal operating temperature and then not warmed up to full operating temperature during the next serie
Bulletin Number: SA-017-18
Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that ha
Bulletin Number: SA-018-18
The 360 degree View Monitor System is new for i-ACTIVSENSE on the 2018 Mazda6 Signature. During PDI, make sure all 4 cameras (front (1), right side (2), left side (3) and rear (4)) are working and displaying an image on the MAZDA CONNECT sc
Bulletin Number: SA-021-18
MAZDA CONNECT SOFTWARE VERSION 59.00.545 AVAILABLE. An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.545. Mazda Requests the MAZDA CONNE
Bulletin Number: SA-023-18
Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern w
Bulletin Number: SA-024-18
Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
Bulletin Number: SA-025-18
When performing the MGSS Workshop Manual 360░ View Monitor System Aiming Procedure, M-MDS may show error message "Procedure unsuccessful". This may be caused by light glare on the SST.
Bulletin Number: SA-026-18
If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fue
Bulletin Number: SA-027-18
Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.)
Bulletin Number: SA-028-18
Some vehicles with accessory installed wheel locks may have had the wrong kit installed using a 21 mm wheel lock key. As of May 01, 2018, Japan produced vehicles use 17 mm hex lug nuts instead of 21 mm on the same size thread. Follow the in
Bulletin Number: SA-029-18
IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application a
Bulletin Number: SA-031-18
When troubleshooting a radar unit, DO NOT swap it with another vehicle. Radar units are configured to the original vehicle, and if installed in another vehicle, a configuration error will occur. Refer to MGSS (RADAR UNIT INSPECTION) for pro
Bulletin Number: SA-034-18
MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS (FAQ)
Bulletin Number: SA-036-18
MAZDA MOBILE START (MMS) APP ERROR MESSAGE INSTALLED ON ANDROID DEVICES: Customers may get an error message "Device no longer has access or service." for the MMS APP installed on android devices starting 8/1/18. Inform the customer that all
Bulletin Number: SA-037-18
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
Bulletin Number: SA-061-17
In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is⌐ 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO En
2018 MAZDA MX-5
Bulletin Number: 00-001-18-3446
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
Bulletin Number: 00-003-17-3406
In support of the new Mazda MX-5 and CX-3, Mazda will make available for loan on a "as-needed" basis, aSpecial Service Tool (SST) to allow for the radar aiming of the blind spot monitoring (BSM) system. The (BSM) radar aiming is performed w
Bulletin Number: 00-003-18-3480
Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorizedequipment program.NOTE: Accu-turn is still an appro
Bulletin Number: 01-008-18-3451
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
Bulletin Number: 01-009-18-3452
The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
Bulletin Number: 01-011-18-3456
The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazdamodels, there is no key cylinder on the steering column. Therefore, the engine cannot be started with theauxiliary key if the room fu
Bulletin Number: 01-012-18-3474
Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM batte
Bulletin Number: 02-006-18-3449
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
Bulletin Number: 02-008-18-3467
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
Bulletin Number: 02-010-18-3477
Some customers may complain that the steering wheel is off center more than 3░ even when driving straight on a flat road.
Bulletin Number: 04-003-18-3455
Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of th
Bulletin Number: 04-004-18-3468
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
Bulletin Number: 05-001-18-3453
Always be sure to use the correct automatic transmission fluid when replacing ATF. Using the wrong ATF may cause shift quality complaints or may even damage the transmission. NOTE: ATF M-V (TYPE M5) IS NOT THE SAME FLUID AS MERCON«V OR MERC
Bulletin Number: 07-002-18-3432
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/Cevaporator/cooling unit which is c
Bulletin Number: 07-004-18-3461
Some vehicles may experience that the A/C does not blow cold air (blows warm air) due to a refrigerant leak. This is caused by a crack in the cooler pipe (HI) A (1) due to engine vibration. To correct this issue, the material and thickness
Bulletin Number: 07-004-18-3461a
Some vehicles may experience that the A/C does not blow cold air (blows warm air) due to a refrigerant leak. This is caused by a crack in the cooler pipe (HI) A (1) due to engine vibration. To correct this issue, the material and thickness
Bulletin Number: 07-004-18-3461b
Some vehicles may experience that the A/C does not blow cold air (blows warm air) due to a refrigerant leak. This is caused by a crack in the cooler pipe (HI) A (1) due to engine vibration. To correct this issue, the material and thickness
Bulletin Number: 08-001-18-3457
This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.
Bulletin Number: 09-003-18-3405
Some customers may complain that the Voice Recognition system does not recognize "Address" or "NewDestination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate thi
Bulletin Number: 09-003-18-3405a
Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. The SD card has been updated to eliminate t
Bulletin Number: 09-003-18-3405b
Some customers may complain that the Voice Recognition system does not recognize "Address" or "New Destination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate th
Bulletin Number: 09-010-18-3440
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-010-18-3440a
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.546 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed fro
Bulletin Number: 09-011-18-3448
Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeabl
Bulletin Number: 09-014-18-3443
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
Bulletin Number: 09-015-18-3445
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
Bulletin Number: 09-019-18-3450
This service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with p
Bulletin Number: 09-020-18-3458
Some vehicles may exhibit BLUETOOTH« hands-free and/or text messaging related concerns. To improve the handling of BLUETOOTH« hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as
Bulletin Number: 09-020-18-3458a
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH« hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH« hands-free and/or text messaging customer concerns, Mazda created a special s
Bulletin Number: 09-023-18-3475
When replacing the SiriusXM satellite radio unit (or a MAZDA CONNECT tuner and amp unit (TAU)) with replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as so
Bulletin Number: 09-025-18-3479
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConne
Bulletin Number: 09-028-18-3490
Some vehicles may exhibit scratches (1) on the rear of the seat back bar garnish (2) from contact with the convertible top (3). Due to assembly variations, the clearance between the seat back bar garnish and the convertible top is too small
Bulletin Number: 09-034-18-3430
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to co
Bulletin Number: 09-035-17-3080
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to co
Bulletin Number: DRW09
Dealer Rework (DRW) 09 ? 2018 Mazda MX-5 Power Window Switch Concern: On affected vehicles, the driver power window main switch is not correctly assembled to the power window main switch door panel. There are 4 tabs (2 tabs on front side, 2
Bulletin Number: DRW13
Dealer Rework (DRW) 13 - Mazda Connect Navigation Concern. As you may know, DRW13 was launched in March of 2018. This notice is to advise all dealers that DRW13 will be ending August 16th 2018 and all claims must be submitted by this date.
Bulletin Number: DRW13
Dealer Rework (DRW) 13 ? Mazda Connect Navigation Concern 2018MY CX-5, CX-3, CX-9, Mazda6, Mazda 3 and MX-5: We write to inform you that certain vehicles are affected by the concern mentioned below. Vehicles affected by this DRW will be vi
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The naviga
Bulletin Number: MT-001-18
When installing a navigation SD card, the center display may show error message "Invalid SD Card".
Bulletin Number: MT-002-18
Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth« and the same device is also connected to the USB port for charging. The concerns may inc
Bulletin Number: MT-003-18
The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.
Bulletin Number: MT-004-18
ELECTRICAL CONCERN AND/OR MULTIPLE DTC'S DUE TO AFTERMARKET DEVICE: If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual
Bulletin Number: MT-004-18
If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aft
Bulletin Number: MT-007-18
ENGINE NO START AND / OR REAR VIEW MONITOR DISPLAY IS BLURRY DUE TO AFTERMARKET ELECTRICAL DEVICE: Some customers may complain about the following: Engine no start. A blurry rear view monitor display. This may be caused by an aftermarket a
Bulletin Number: MT-008-18
ENGINE NO START (KEY NOT DETECTED): Some customers may complain about the following: Intermittent engine no start, Instrument cluster red security indicator light ON, Engine Start/Start Button Amber indicator light flashing.
Bulletin Number: MT-021-17
Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
Bulletin Number: RF-16-03R1
The SKYACTIV«-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with other SKYACTIV« oil filters. The unique oil filter can be identified with two white bands as shown below.
Bulletin Number: SA-005-18
Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition.
Bulletin Number: SA-008-18
Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display.
Bulletin Number: SA-009-18
The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation S
Bulletin Number: SA-012-18
Some 2018 vehicles built after January 1, 2018 and equipped with Navigation may exhibit one of these concerns after the user inputs an address: A screen pops up that says "House number not found." After the user selects OK, the system finds
Bulletin Number: SA-016-18
If the MAZDA CONNECT Connectivity Master Unit (CMU) is replaced due to failure, the replacement CMU may have a navigation system software error. To resolve this concern, after the installation of the new CMU, check the software version.
Bulletin Number: SA-017-18
Upgrade your PCs to IDS version 109.00 and 109.01 from the previous version. NOTE: You may see ?Selection not available? on IDS when a selecting ?Programming menu?, 108.07 included a timer extension for Programming menu application that ha
Bulletin Number: SA-021-18
MAZDA CONNECT SOFTWARE VERSION 59.00.545 AVAILABLE. An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.545. Mazda Requests the MAZDA CONNE
Bulletin Number: SA-023-18
Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern w
Bulletin Number: SA-024-18
Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
Bulletin Number: SA-026-18
If a vehicle is driven on extremely short trips most of the time (where the engine never reaches normal operating temperature), the engine oil may become diluted with fuel and the engine oil level will increase. Engine oil dilution with fue
Bulletin Number: SA-027-18
Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.)
Bulletin Number: SA-028-18
Some vehicles with accessory installed wheel locks may have had the wrong kit installed using a 21 mm wheel lock key. As of May 01, 2018, Japan produced vehicles use 17 mm hex lug nuts instead of 21 mm on the same size thread. Follow the in
Bulletin Number: SA-029-18
IMPORTANT: If you encounter an IDS inoperative problem with VCM-II license expiration message, follow the instructions below: 1. CLICK HERE to download the resetting tool to your PC desktop. 2. Reboot your PC, DO NOT start any application a
Bulletin Number: SA-034-18
MAZDA CONNECT SYSTEM FREQUENTLY ASKED QUESTIONS (FAQ)
Bulletin Number: SA-037-18
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
Bulletin Number: SA-061-17
In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is⌐ 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO En

 

Recalls for 2018 Mazda

2018 MAZDA CX-5
NHTSA Campaign ID:AIR BAGS:SIDE/WINDOW
Manufacturer:Mazda North American Operations
Manufacture Dates:04/11/2018 - 04/27/2018
Potential Units Affected:682

Defect Description:

Mazda North American Operations (Mazda) is recalling certain 2018 Mazda CX-5 vehicles. In the event of a side impact or rollover crash, the side curtain air bags may not properly unfold during deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."

Consequence:

If the air bags do not deploy properly in a crash, it can increase the risk of injury.

Action:

Mazda will notify owners, and dealers will replace the curtain air bags, free of charge. The recall began July 31, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 2718F.
2018 MAZDA MAZDA3
NHTSA Campaign ID:ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Manufacturer:Mazda North American Operations
Manufacture Dates:10/09/2017 - 10/18/2017
Potential Units Affected:144

Defect Description:

Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3 vehicles, equipped with an incorrect exhaust valve spring. The incorrect exhaust valve spring may fail while driving, potentially causing an engine stall.

Consequence:

An engine stall can increase the risk of a crash.

Action:

Mazda will notify owners, and dealers will inspect the engines and replace any incorrect exhaust valve springs, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1717K.