If you have a claim resulting from theft or an accident, your agent is there to
help. Just follow the simple steps suggested below.
- Stay Calm and determine the extent of injuries or damage.
- Call the Police to file an accident report and request medical assistance if
needed. Don't leave the accident scene before the police arrive. A police report
may be required by state or local law.
- Limit Discussion of the accident and talk only with the police or your Agent
or Claim Handler. Don't admit fault at the scene. If contacted by an attorney
or claimant carrier for the other party, simply refer the attorney or claims
adjuster to your Claim Adjuster.
- Get the Facts and essential details at the scene. It is extremely important to
record the names, addresses, phone numbers and insurance companies of
individuals involved in the accident, the names of any witnesses, and the license
plate numbers of cars involved. (use printable Accident Facts Form )
- Call your Agent's Office 24 hours a day, 365 days a year to report the
accident immediately even if it's minor, wasn't your fault or you don't have all
the facts. We'll get the claim process started. If you're out of town, a local
agent can provide the names of rental car companies, towing services and
Priority Repair Option shops (not available in all states).
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