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Mike Kehoe Ford Opens Quick Lane Service Center

27 July 2000

Mike Kehoe Ford Opens Quick Lane Service Center

    JEFFERSON CITY, Mo. - Fast service and maintenance while you wait, with no 
appointment necessary, are some of the customer-friendly features of Ford 
Motor Company's newest Quick Lane service center being launched by Mike Kehoe 
Ford.

    Mike Kehoe Ford is hosting a two-day grand opening celebration for
customers July 28 and 29 with an appearance by NASCAR driver Dale Jarrett's
No. 88 Quality Care Taurus and refreshments.  Race fans also can test their
roadworthy skills in a NASCAR simulator.

    The Chamber of Commerce and senior Ford executives will formally open the
new facility with a ribbon cutting at 11:15 a.m. July 28.  Country music
station KCLR-FM will host a live remote at the Quick Lane from 2 to 5 p.m.

    "Our customers have made it clear that they want the convenience of
speedy, no-appointment service during hours that fit their busy schedules,"
said Darryl Hazel, executive director, Ford Customer Service Division.  "This
new facility will give Mike Kehoe Ford another avenue for satisfying their
customers in a very competitive market."

    With extended service hours and competitive prices, Quick Lane service
centers are designed to provide a variety of vehicle maintenance and light
repair needs, with no appointment necessary, in a facility that is either
located at the dealership or nearby.  For instance, Quick Lane handles oil and
filter changes, brake systems, tires, belts and hoses, tune-ups and
alignments.

    "We're pleased to be able to give our Ford customers and all-brand
customers another choice for convenient service, and we're looking forward to
convincing some of those all-brand customers to think about buying a Ford,"
said Mike Kehoe, president of the dealership.  "We hope our returning
customers notice that we've also spruced up the entire dealership, including
new parking lot lighting and blacktop, landscaping and a fresh new cream-
colored exterior that matches Quick Lane's color scheme."

    Customers who visit a Quick Lane service center will enjoy a different
experience from the typical trip to a dealership service department.  They are
encouraged to interact directly with the technicians who service and repair
vehicles or, if they wish, they may relax in a comfortable reception area.

    To date, 44 Quick Lanes have opened in the United States.

    "When customers make Quick Lane their service center choice, they will
have the confidence of knowing their vehicles are being serviced by Ford-
trained technicians using quality parts," said Carl Bergman, Customer Service
Operations manager, Ford Customer Service Division.  "At the same time, we are
aiming to deliver speedy service equal or superior to the best of the
competition."

    Quick Lane service center hours are from 7 a.m. to 7 p.m.  Monday through
Friday and from 8 a.m. to 5 p.m. Saturday.

    Mike Kehoe Ford is located at 807 Southwest Blvd. in Jefferson City.