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CCC Consumer Services Acquires Fleming & Hall Administrators

13 October 1999

CCC Consumer Services Acquires Fleming & Hall Administrators

                          Creates Florida-Based TPA

    CHICAGO, Oct. 13 -- CCC Information Services, Inc.
, announced today that its subsidiary CCC Consumer Services,
Inc., has acquired Florida-based Fleming & Hall Administrators, a third-party
administrator (TPA) of personal lines auto insurance claims.  The acquisition
creates a fourth regional base of operations for CCC's TPA services and
significantly extends the company's ability to serve the Southeast market.
Former Fleming & Hall President Brian Fleming has been appointed Vice
President and General Manager of the new CCC operation and will manage it on a
day-to-day basis.
    "In this competitive marketplace, many insurance companies are planning to
totally outsource their claims operation," said Fleming.  "CCC's technology
and workflow expertise combined with Fleming & Hall's claims processing and
administrative experience offers them a comprehensive solution not previously
available in the Southeast TPA marketplace."
    "Our acquisition of Fleming & Hall is an important addition to CCC's
regional processing strategy," said Blaine Ornburg, President of CCC Consumer
Services.  "Fleming & Hall is an outstanding company with a great reputation.
Its assets will contribute significantly to CCC's ability to serve the auto
claims industry in Florida, the nation's fourth-largest automotive insurance
market.
    "We now have regionalized processing facilities and knowledge workers in
South Dakota, Michigan and California as well as Florida," Ornburg added.
"Our growing resources will only help us provide more responsive service and
build upon our already strong customer satisfaction ratings -- which surveys
of our clients' policyholders show to be in the range of 94 percent."
    CCC Information Services, Inc., a wholly owned subsidiary of CCC
Information Services Group, Inc. , is headquartered in Chicago
and is the automotive claims industry's leading supplier of advanced software
and communication systems.  CCC's  value-added, technology-based products and
services increase efficiency and facilitate communication among more than
13,500 collision repair facilities, 350 insurance companies and a range of
business partners.  For more information contact Peter Duckler of HLB
Communications at 312-649-0371.