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Lexus Ranked Number One In J.D. Power And Ass Customer Service Study

15 July 1999

Lexus Ranked Number One In J.D. Power And Associates Customer Service Study

    TORRANCE, Calif., July 14 -- Although the format is new, the
results are familiar as Lexus' customer focus is reflected in the latest J.D.
Power and Associates study announced today.  For 1999, Lexus is Number One in
Customer Satisfaction with Dealer Service.
    Out of a possible 1,000 points, Lexus scored 815 in the 1999 Customer
Service Index.  The results are based on responses from more than 51,000
vehicle owners who evaluated their visits to dealerships during the first
three years of ownership.  Lexus dealers rose above the competition by
servicing vehicles well, on time, and providing extra touches, such as
complimentary car washes.
    "When Lexus was established 10 years ago, one of our guiding principles
was to exceed customers' expectations," said Lexus Group Vice President and
General Manager Bryan Bergsteinsson.  "That philosophy continues at all of our
Lexus dealerships and we're pleased this study highlights that commitment to
customer satisfaction."
    Customer satisfaction and a strong product line-up are two keys to Lexus'
success.  Currently, Lexus is the No. 1-selling luxury brand in the United
States.