ADP Receives High Marks of Satisfaction From PenPro Product Users
16 February 1999
ADP Receives High Marks of Satisfaction From PenPro Product Users
SAN RAMON, Calif.--Feb. 15, 1999--Socratic Technologies, a San Francisco-based market research firm, released the results of a 1998 survey that found exceptionally high satisfaction among insurance adjusters who use the PenPro collision estimating system.
PenPro, developed and distributed by ADP Claims Solutions Group (CSG), is an award-winning mobile collision estimating system that allows insurance adjusters to rapidly write, send and receive automated damaged vehicle estimates. It makes use of two features that were recently awarded a patent by the U.S. Patent Office.
According to Socratic's survey of 1,090 PenPro users in the United States and Canada, 93 percent are satisfied with PenPro performing all of the functions needed from an estimating system. In addition, 95 percent are satisfied with PenPro's ease of use and 96 percent are satisfied with the accuracy of estimates generated with PenPro.
Bill MacElroy, president of Socratic Technologies, reported that 97 percent of the insurance clients surveyed indicated they are satisfied that the PenPro customer support professionals demonstrate a responsive and positive attitude. More than 90 percent are satisfied with the service representatives' knowledge and ability, as well as their response time.
"These results illustrate that ADP CSG is doing an excellent job of meeting the needs of insurance adjusters who must quickly write and send damaged vehicle estimates," said MacElroy. "Moreover, the extraordinary satisfaction rate we found with the ADP CSG service representatives demonstrates clear evidence of ADP's commitment to world-class service."
ADP Claims Solutions Group, with headquarters in San Ramon, is a wholly owned subsidiary of Automatic Data Processing Inc. (ADP). ADP, with more than $4.5 billion in revenues and more than 425,000 clients, is one of the largest independent computing services firms in the world.
ADP CSG provides the property and casualty industry and their business partners with integrated and independent information services for automotive, medical and property claims management in 18 countries.
ADP Claims Solutions Group is located at 2010 Crow Canyon Place, San Ramon, Calif. 94583; phone 925/866-1100. The company's Web site can be found at http://www.csg.adp.com.
