Toyota Motor Credit Selects FileNET Panagon Software
1 February 1999
Toyota Motor Credit Selects FileNET Panagon Software To Deliver Superior Car-Financing Experience to Customers
COSTA MESA, Calif.--Feb. 1, 1999--Company to Use Integrated Document Management Solution to Access
Customer Information and Speed Processing
FileNET Corp. today announced that Toyota Motor Credit Corp. (TMCC), a subsidiary of Toyota Motor Sales, U.S.A., Inc., will deploy Panagon(TM) IDM software across its enterprise to streamline credit application processing and offer real-time access to customer documents. As a result of this agreement signed in the third quarter of 1998, TMCC, which provides financial services to more than 1,300 Toyota and Lexus dealers, will be able to provide faster credit approvals and greatly enhanced customer inquiry response times. The contract calls for three stages of deployment: development, test and production.
"This new FileNET integrated document management solution represents a key opportunity for TMCC to increase customer responsiveness and maximize productivity, key factors in strengthening our position in the marketplace," said Jesse Zamora, national operations implementation team manager at TMCC. "TMCC is one of the most paper-intensive business units of Toyota. By integrating document imaging and workflow technologies, we will have a significant, positive impact on many of TMCC's business processes."
The solution, which will encompass nearly 2,500 users was developed by Deloitte & Touche Consulting Group, a FileNET ValueNET(R) partner. The system will ultimately be deployed in 39 locations across the United States to manage customer records and dealers files, and to significantly reduce paper and paper handling. As part of the solution, Deloitte & Touche has developed custom applications to automate manual processes in various business units at TMCC.
"To maintain our leadership position in this highly competitive and rapidly changing environment, we must strive to improve our customer service and staff efficiency," added Zamora. "To achieve this, we have developed an office automation plan with the goal of improving our work processes supported by FileNET's technology."
About Toyota Motor Credit Corp.
With more than $20 billion in assets and 33 branch offices nationwide, TMCC is the ninth-largest automotive finance company in the United States. TMCC's ultimate global parent, Toyota Motor Corp., was recently ranked the world's most admired automotive company for the second consecutive year in Fortune magazine's 1998 "World's Most Admired Companies."
About FileNET
FileNET Corp. (www.FileNET.com) is a proven leader in delivering integrated document management (IDM) software to unleash the power of information for corporate and government organizations. FileNET's Internet and client/server solutions provide standards-based workflow, document imaging, electronic document management and report management (COLD) software for managing information and enhancing productivity. Costa Mesa, Calif.-based FileNET markets its innovative products in more than 60 countries through a global FileNET sales, professional services and support organization, including its ValueNET partner program of resellers, system integrators and application developers.
FileNET and ValueNET are registered trademarks, and Panagon is a trademark of FileNET Corp. All other named products mentioned in this release may have been identified trademarks or registered trademarks of their respective holders.
