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Volvo Finance Top Ranked Lease Provider for Third Year

13 January 1999

Volvo Finance Top Ranked Lease Provider for Third Year in a Row in J.D. Power and Associates Study

    MONTVALE, N.J., Jan. 12 -- For the third consecutive year,
Volvo Finance North America, Inc. (Volvo Finance) was recently ranked highest
among lease providers in Initial Lease Satisfaction, according to the J.D.
Power and Associates 1998 Consumer Financing Satisfaction Study.
    The study measures the dynamics of customer satisfaction and key elements
of buyer behavior in the new vehicle leasing and financing area.  Now in its
third year, the annual study tracks industry and individual provider trends,
as well as changes in the critical success factors of satisfaction.
    According to the study, the key drivers of initial financing satisfaction
include details of the loan or lease set-up, billing performance and the
consumer's perceived value of their loan or lease.  Volvo Finance's top
ranking in Initial Lease Satisfaction was driven by its strong performance in
all these areas.
    Angelo J. Nyars, vice president of sales for Volvo Finance, said,
"We're extremely proud of our third consecutive J.D. Power and Associates
Award. It truly reinforces our position as an industry leader in customer
satisfaction, and we believe it validates our organization's commitment and
quality. We also recognize that this award couldn't have been achieved without
the support of our partners -- Volvo Cars of North America and the Volvo
Retailers."
    Volvo Finance provides creative financing solutions through nearly
350 Volvo Retailers in the United States and currently accounts for a
significant portion of all lease and finance transactions for Volvo
automobiles.