Hyundai Introduces Online Consumer Parts Catalog
18 August 1998
Hyundai Introduces Industry's First Online Consumer Parts Catalog, Order CapabilityFOUNTAIN VALLEY, Calif., Aug. 17 -- Hyundai Motor America announced the development of the automotive industry's first online factory authorized replacement parts catalog and electronic commerce center for consumers. Previously, only automotive dealers and their suppliers could order OEM parts directly online. The Hyundai extranet program which launches in the fourth quarter of 1998, was a joint development project with Chicago-based electronic commerce systems developer, Click Interactive, and Bell & Howell Publication Systems Company (PSC), a leading provider of information access systems for the automotive and powersports markets. "Hyundai is poised to be the market leader in parts sales over the Internet," said George Kurth, National Parts manager for Hyundai Motor America." Our electronic parts lookup and direct ordering will streamline access to the Hyundai parts inventory for our dealers, individual owners, wholesalers and repair shops alike -- worldwide." Using the new password protected Hyundai web site, users will simply enter the Vehicle Identification Number (VIN) to gain access to a complete and accurate database of the parts specified by the factory for installation on that car. Ordering will then be a few mouse clicks away. "In an era when convenience is critically important to successfully service customers, this technology will provide Hyundai owners and repair professionals the most efficient means to locate and purchase parts," said Wayne Mickiewicz, president and chief executive officer of Bell & Howell PSC. "Hyundai is setting the pace for electronic commerce in the global parts business." Using Click Commerce(TM), the E-commerce platform from Chicago-based Click Interactive, the Hyundai extranet will allow consumers, dealers and independent repair shops to access and order with unprecedented ease, speed and accuracy. "This bold strategy for using enterprise-wide, electronic commerce will not only improve customer service," said Michael Ferro, CEO of Click Interactive, Inc. "It will generate an increase in parts and accessory sales for Hyundai and for the dealers." Currently, Hyundai sells $150 million annually in replacement parts in North America. Hyundai cars are distributed in the United States by Hyundai Motor America and are sold and serviced through nearly 500 independently owned and operated dealerships nationwide. Click Interactive, Inc. is the leading developer of multi-lingual software solutions for business-to-business electronic commerce. Click focuses on extranet applications for Global 1000 companies with extensive dealer and distributor networks including blue chip clients such as Motorola, Ameritech, Mitsubishi, and Hyundai. The Click Commerce(TM) product suite allows clients to improve customer service, reduce operating costs and increase revenue by using the power of the Internet to extend the client's enterprise to dealers, distributors, purchasers, suppliers, and consumers. Click is headquartered in Chicago, IL. and can be found on the web at http://www.clickplanet.com. Bell & Howell PSC develops turnkey systems that convert paper-based parts catalogs, service manuals and other vital reference materials into easily accessed text and image databases for automotive and powersports dealerships. Bell & Howell PSC is headquartered in Richfield, Ohio. It is a subsidiary of Skokie, Illinois-based Bell & Howell Company , a leading worldwide provider of solutions for information access and distribution. Additional information about Bell & Howell is available on the Internet at http://www.bellhowell.com.