Russell & Smith Wins 2015 DealerRater Honda Dealer of the Year Award

Award recognizes top auto dealers from U.S. and Canada that demonstrate excellent customer service as expressed by consumer reviews written on DealerRater

HOUSTON -- Feb. 9, 2015: Russell & Smith Honda has been awarded a 2015 DealerRater Dealer of the Year award, which recognizes auto dealerships across the U.S. and Canada that deliver outstanding customer service, based on consumer reviews written on DealerRater.com.

"Consumers have identified the best dealers to do business with, and Russell & Smith has emerged as the leader among Honda dealers across Houston, TX," said DealerRater CEO Gary Tucker. "The quality and number of reviews for Russell & Smith Honda speak volumes of the top-notch experiences provided to customers."

The Dealer of the Year awards are based on reviews by new and used car shoppers and those who took their vehicles into dealerships for service. Reviewers evaluated Russell & Smith Honda on its customer service, quality of work, friendliness, pricing and overall experience.

When asked what customer satisfaction means to them, the General Sales Manager of Russell & Smith Honda, Dino Varcados, responded, "We love what we do and we make our culture about making the customer come first. We want our customers to remember us for giving them an outstanding experience, one they can share with friends and family."

Russell & Smith Honda has demonstrated consistently high PowerScore™ ratings for customer satisfaction, placing it in the top of its class. The PowerScore is determined using a Bayesian algorithm that factors the dealership's average DealerRater consumer rating and the total number of reviews written about the dealership during the 2014 calendar year.

"Having a strong online reputation matters, making the significance of our Dealer of the Year awards crucial to dealers looking to thrive in today's business environment," added Tucker.

DealerRater attracts more than 12 million consumers every year who read more than 1.7 million dealer reviews.

Russell & Smith Honda is located at 2900 S Loop W Fwy, in Houston, off of 610. Russell & Smith Auto Group of Houston is a dealership who specializes in new and used Honda, Ford and Mazda sales, service and parts. Russell & Smith has been family-owned and operated since 1917 and is accredited by the Texas Better Business Bureau. They have an unbeatable record of great prices and great customer service, and they work hard to win the business of Honda fans from Houston, Bellaire, Stafford, Pearland, Sugar Land and beyond.