Cadillac, Buick Lead J.D. Power Customer Service Index Study

2015 Cadillac ATS

DETROIT--April 10, 2014: When it comes to dealer service satisfaction, GM’s Chevrolet, Buick, GMC and Cadillac brands rank in the top five of all automotive brands in the U.S.

Cadillac earns the highest rank among 12 award-eligible luxury brands and Buick ranks highest among 19 mass-market brands in the J.D. Power 2014 U.S. Customer Service Index (CSI). GMC ranks third and Chevrolet ranks fifth in mass-market brand category.

The study measures service satisfaction among owners and lessees of one- to five-year-old vehicles in the United States. The CSI focuses on five service areas, with service quality weighted the most, followed by service initiation, service advisor, service facility and vehicle pick-up.

“What makes this survey so valuable is that it is an objective measure of service satisfaction,” said David Mingle, executive director, Customer Experience. “The results of this benchmark study confirm our commitment to provide our customers with the best overall experience in the entire industry.”

Home | Buyers Guides For Every Auto Make | New Car Buyers Guide | Used Car Super Search | Total New Car Costs | 2016-1993 Car Reviews Truck Reviews
1996-2016 Automotive News | TACH-TV | Media Library | Discount Auto Parts

Copyright © 1996-2016 The Auto Channel. Contact Information, Credits, and Terms of Use. These following titles and media identification are Trademarks owned by The Auto Channel, LLC and have been in continuous use since 1987 : The Auto Channel, Auto Channel and TACH all have been in continuous use world wide since 1987, in Print, TV, Radio, Home Video, Newsletters, On-line, and other interactive media; all rights are reserved and infringement will be acted upon with force.

Privacy Statement | Size Does Matter | Media Kit | XML SITE MAP | Affiliates

Send your questions, comments, and suggestions to

Submit Company releases or Product News stories to
Place copy in body of email, NO attachments please.

To report errors and other problems with this page, please use this form.

Link to this page: