Concourse Express Unveils New Loaner Car Management Solution for Auto Dealers
BALTIMORE-Feb. 25, 2014: Today, Concourse Express, innovators of the only courtesy car solution designed with dealers for dealers, is pleased to announce and unveil a game changing loaner car solution for the industry. Concourse Express eliminates the loaner counter and empowers dealership service department personnel to more easily manage their courtesy vehicle operations, deliver a superior customer experience and substantially increase their profitability.
Tested and proven in one of the top luxury dealership groups in the country, Concourse Express solves the loaner car pain experienced by most auto dealers throughout the country. This one-of-a-kind, web-based loaner fleet management solution creates a more efficient workflow for service managers and advisors, provides a system and framework for better cost recovery, and increases overall dealer profitability in a powerful, easy to use suite of tools. Additionally, Concourse Express is unmatched in its speed and efficiency for on- and off-boarding customers into and out of courtesy vehicles, reducing customer wait times and building customer trust. .
"Dealerships have been looking for a courtesy car solution like this for quite some time," said Tom Klaff, Founder and CEO of Concourse Express. "Customers demand a loaner car experience that gets them in and out of the service department quickly, and dealerships need to completely control the chaos that's inherent in a loaner car program."
Concourse Express features include:
On- and off-boarding customers in two minutes or less without walk-arounds Same on-boarding for walk-ins and reservations Full-featured car reservation and management system that integrates directly with leading DMS providers including ADP, Reynolds, DealerTrack and more. Accessible on any tablet for simple touch screen off-boarding by porters Real-time analytics that track the status and location of every car in the fleet for fleet optimization Powerful reporting tools that enable operational optimization and improved fleet utilization Extended warranty and automatic parts delay reporting "One-click" billing for cost recovery (fuel, late fees, citations, etc.) Quick and easy training and implementation
"We have seen dramatic differences in how customers respond to the easy on- and off-boarding process," said Paul DiPiazza, CEO of EuroMotorcars, Inc. "Our service managers and advisors have seen a significant response from our customers, and we couldn't be more pleased with the outcomes- satisfied customers, more control and increased profits."