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Farm Bureau Insurance - Tennessee is Highest in Region in J.D. Power Auto Customer Satisfaction Study for Second Consecutive Year


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COLUMBIA, TN--June 26, 2013: For the second year in a row, Farm Bureau Insurance - Tennessee ranks highest among auto insurance providers in the Southeast Region in the J.D. Power 2013 U.S. Auto Insurance Study.SM

“To be recognized by J.D. Power once is an outstanding honor, but to repeat and increase our score is especially gratifying for our people who work every day to deliver a positive customer experience”

Fourteen auto insurance providers were measured in eight southeastern states: Alabama, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.

The study measured customer satisfaction with auto insurance companies across five factors: interaction, price, policy offerings, billing and payment, and claims. The average for the Southeastern Region was 804; Farm Bureau Insurance - Tennessee was rated at 850, a 22-point increase over 2012.

"To be recognized by J.D. Power once is an outstanding honor, but to repeat and increase our score is especially gratifying for our people who work every day to deliver a positive customer experience," said Sonny Scoggins, Farm Bureau Insurance chief executive officer.

Farm Bureau Insurance - Tennessee is the trade name of the Tennessee Farmers Insurance Companies, a single-state operation headquartered in Columbia, Tenn. Farm Bureau Insurance covers more homes and autos than any other insurance company in Tennessee, and is also the state's largest writer of individual life insurance. The companies are affiliated with the Tennessee Farm Bureau Federation, the nation's largest single state Farm Bureau organization with more than 660,000 member families.

Farm Bureau Insurance - Tennessee received the highest numerical score among auto insurance providers in the Southeast Region in the proprietary J.D. Power and Associates 2012-2013 U.S. Auto Insurance StudySM. 2013 study based on 45,521 total responses measuring 14 providers in the Southeast Region and measures opinions of consumers with their auto insurance provider. Proprietary study results are based on experiences and perceptions of consumers surveyed March-April, 2013. Your experiences may vary.