AutoTrader.com Earns Prestigious Center of Excellence Recognition from BenchmarkPortal
ATLANTA--June 6, 2013: AutoTrader.com, the ultimate automotive marketplace, recently announced that it has achieved the prestigious "Center of Excellence" certification by BenchmarkPortal, placing its Consumer and Specialty Sales customer service call center in the top ten percent as surveyed for efficiency and effectiveness.
"Earning this award is a great achievement for AutoTrader.com's customer service team," said Pat Dennis, director of customer service for consumer and specialty sales. "This recognition is a testament to our continued investments in our people, development and technology. I am very proud of our team members, who are the foundation to building stronger relationships with our customers."
Customer service call centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world's largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal, which was founded by Purdue University. Recipients of the certification must demonstrate superior performance on both cost-related and quality-related metrics.
"This certification attests to the fact that AutoTrader.com and its customer service leaders have successfully balanced efficiency and effectiveness in their operations. By optimizing their cost components and their ability to satisfy customers, AutoTrader.com exemplifies best practices in a very important consumer products sector," said Bruce Belfiore, CEO and senior research executive of BenchmarkPortal.