WASHINGTON--May 2, 2013: GEICO has revolutionized the mobile customer experience by partnering with Nuance Communications, an industry leader in forward-thinking voice and language solutions, to introduce voice assistant technology in its GEICO App. The integration of voice technology enhances the customer experience and provides a multi-modal user interaction within the GEICO App.
“With Apple's introduction of Siri, there is no denying that interactive voice assistant technology has altered the way customers interact with their mobile devices”
"With Apple's introduction of Siri, there is no denying that interactive voice assistant technology has altered the way customers interact with their mobile devices," said Pete Meoli, GEICO mobile & digital design director. "The voice capabilities offer our tech savvy GEICO App users a more convenient and more personable hands-free mobile experience."
Exceeding the limitations of standard voice technology, Lily is engaging and insightful as she helps GEICO App customers make an insurance payment or find answers to questions about their policy. Lily has a calming and enthusiastic demeanor and will also provide her candid opinion on the GEICO Gecko and a variety of topics if asked.
"We gave Lily a lively personality to allow our mobile customers to connect with her at a deeper level," said Meoli. "Lily's witty and upbeat responses paired with her undeniable efficiency will change customer's expectations of what is possible in self-service customer care."
A recent survey of GEICO App users discovered that two out of five use voice technology on their mobile devices today. Meoli said that GEICO will continue to closely examine how customers use Lily, which will allow further development of an even more exceptional virtual assistance experience across all of the company's self-service platforms.
Lily is available on the GEICO App for iPhone with plans to roll out an Android version later this year. For more information on mobile apps, please visit Geico Mobile App .