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Patti Scipione of M'Lady Nissan Named Autobytel Dealer of the Month for Outstanding Internet Lead Management and Customer Service Standards


autobytel (select to view enlarged photo)

IRVINE, Calif.--April 10, 2013: Autobytel Inc. , the company dedicated to helping automotive consumers and dealers connect online, has named Patti Scipione, Manager of M'Lady Nissan of Crystal Lake, Illinois, its first-ever Autobytel Dealer of the Month for March 2013.

“The benchmarks Autobytel created in 1995 when it pioneered the automotive Internet serve as the foundation upon which this entire industry operates today. Our longstanding history enables us to identify exceptional dealers who exceed the expectations of online automotive consumers and M'Lady Nissan does this time and again.”

The company's new Dealer Awards Program honors exceptional Autobytel dealers who employ the highest standards in customer service, Internet automotive retail sales and lead management processes.

"Patti and the M'Lady Nissan team represent the best in online automotive sales and service," said Jeffrey Coats, President and CEO of Autobytel Inc. "The benchmarks Autobytel created in 1995 when it pioneered the automotive Internet serve as the foundation upon which this entire industry operates today. Our longstanding history enables us to identify exceptional dealers who exceed the expectations of online automotive consumers and M'Lady Nissan does this time and again."

Each month, Autobytel's sales and dealer operations teams evaluate prospective candidates from a competitive field of thousands of automotive retailers in the Autobytel network, with a monthly finalist selected based on key online automotive best practices.

Criteria evaluated for the Autobytel Dealer Awards Program include conversion rates, lead management processes, customer service principles, customer and brand retention analytics and Internet department practices, among others.

The Autobytel Dealer Awards Program culminates at the NADA Convention & Expo in New Orleans in January 2014, when the Autobytel Dealer of the Year Award will be announced--the crowning dealer chosen from this year's pool of monthly finalists.

"I'm really honored to be named Autobytel's Dealer of the Month," said Scipione. "I work with a great team of people who understand the importance of Internet customers and who make them a priority in our business. It's a new generation of car buyers out there and you have to be willing to change with the times. Autobytel helps with these efforts by sending us the best quality customers compared to other lead providers."

M'Lady Nissan is located in Crystal Lake, Illinois in McHenry County, servicing customers from Schaumburg, Elgin, Palatine, Naperville and Chicago among other areas.

Named "Top Rated" New Car Leads in the DrivingSales Dealer Satisfaction Awards in 2010, and a finalist of the 2013 DrivingSales Most Valuable Insight Award this April, Autobytel consistently ranks as a top quality Internet lead provider, with the company's internally-generated leads converting at approximately three times the rate of the estimated industry average.