2012 Mitsubishi Motors Australia Ltd Service Skills Final Winners Announced
SYDNEY – Marc 14,2013: The Mitsubishi Technician of the Year title was claimed by Michael Bitar from New South Wales’s Northshore Mitsubishi and Carla Smith from Len Patti Mitsubishi in Queensland was named Mitsubishi’s Service Adviser of the Year for the third year in a row.
The announcement came following a full program of tough testing throughout the year, with Mitsubishi Dealer Service Staff competing in individual online assessments and practical regional finals before the National Finalists were announced.
MMAL’s National Service Manager, David Budden said “It was very pleasing to see the calibre of contestants in this year’s Service Skills final, a competition that plays a very important role in the standard of service for Mitsubishi’s customers. All the contestants who participated displayed outstanding levels of performance in their respective fields.”
This competition gives individual Technicians and Service Advisers motivation to improve their diagnostic and Customer service skills. While recognising Mitsubishi Dealer staff that strive to reach their maximum potential in their profession.
The annual Mitsubishi Service Skills Program began in 1999 and recognises excellence in Customer service and technical expertise across Mitsubishi’s national network of over 200 dealerships.
The program promotes and develops Mitsubishi service staff and helps to increase customer satisfaction, reduce warranty costs, improve product knowledge for staff, and encourage efficient work practices across Mitsubishi dealerships nationally.
This year’s competitors were very strong in both categories, with a total of 240 Service Advisers and 473 Technicians vying for the title in their respective fields. After nation-wide preliminary testing and regional qualifiers, the finest five Technicians and the top five Service Advisers were brought to Adelaide for the finals to decide one national winner for each category.
The Technician finalists faced five practical tests on vehicles and engines across the Mitsubishi range, with only half an hour at each station to diagnose a problem. The pressure was on, but all contestants performed very well, displaying a broad range of technical skills and sound product knowledge.
Customer service role-plays put the Service Advisers through their paces, with scenarios that kept them on their toes. Although they were inundated with “Customer” enquiries and demands, each finalist was poised, polite and professional at all times.
“I would like to extend my congratulations to this year’s winners and National finalists, and my thanks to all participants for their efforts in the 2012 Mitsubishi Service Skills Competition and we encourage all dealership service staff to participate in this program.” Budden said