Rapid Response Emergency Glass (RREG) Rebrands as Auto Glass Logistics (AGL)


auto glass logistics

BOSTON--Feb. 19, 2013:  Rapid Response Emergency Glass (RREG) founders Dennis DiGiovanni and Jay F. Theise today announced that their Boston-based business has rebranded as Auto Glass Logistics (AGL). This move will more closely align the company's services with the needs of consumers, insurers, and auto clubs. At the time of launch, AGL's referral network has grown to approximately 9,000 independent service providers across the United States, Canada, and Puerto Rico.

This rebranding is a key part of the company's transformation into a single-source hub for one the industry's most effective administrative operations. The strategic service enhancements AGL now offers are timely, and consistent with emerging trends in the industry. Consumers will benefit from a range of solutions for their auto glass repair and replacement needs. Insurers and auto clubs will appreciate AGL's industry-leading auditing, coverage verification, invoice management and dispatch operations.

A description of AGL's services can be found on their new website: (Auto Glass Logistics ).

AGL has no ownership interest in any installer, product manufacturer, or wholesale/retail source of supply; ensuring total freedom of choice within AGL's proven Service Provider (SP) network. AGL's independence is significant, as more and more state legislatures are now focusing on consumer auto glass claims conflicts of interest, anti-competition, and anti-steering laws.

In his announcement today, Auto Glass Logistics (AGL) Co-Founder and Chairman Jay F. Theise said, "No one has felt the impact of claims steering and the increasing absence of competition in the auto glass industry more than insurers and consumers. AGL's business model and market entry are designed to increase competition and provide independent service choices."

"Consumers and insurers want to know that when an auto glass incident occurs, the company they call for a solution will present them with choices, enabling them to make the best decision," said President Dennis DiGiovanni. "AGL provides that freedom of choice, and much more."

About AGL's Founders

AGL founding partner and CEO Dennis DiGiovanni has more than four decades of experience in national dispatch and customer service operations. A member of the International Towing and Recovery Hall of Fame, DiGiovanni first rose to prominence in the 1970's as an early advocate of roadside assistance and independent dispatch models while serving as Vice President of a national auto club. In the early 1980's DiGiovanni served as President of Emergency Road Services Inc. (ERS), leading that company to new heights, and redefining solutions for centralized call taking and dispatch at the dawn of the digital age. He is the recipient of over 30 state road association awards, as well an Executive of the Year award from the Canadian Road Service Association (CRSA).

AGL founding partner and Chairman Jay F. Theise is a Boston-based attorney, business consultant, lecturer and entrepreneur.  In addition, he is a well-known community activist concerned with public education, mentoring, social enterprise, and conflict resolution.

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