Quality of Service at Bosch Car Service Workshops Tested and Improved on an Ongoing Basis

AUTO CENTRAL – August 27, 2012: Over the past few weeks, the ADAC (German Automobile Association) has carried out an anonymous workshop test on 75 workshops across Germany, including some 25 Bosch Car Service partners. As part of the test, the test workshops were tasked with carrying out a major inspection. A total of five faults were introduced on the vehicles submitted for inspection; according to the specifications set down by the manufacturer, checking these faults forms part of the scope of maintenance.

Bosch runs a comprehensive quality assurance system in its role as the founder of the workshop franchise as a matter of principle; this system is used to check the quality of service the Bosch workshop partners provide, and improve this quality on an ongoing basis. In order to assess the work carried out at the center, a reputable service provider carries out audits on the quality standards the workshops must fulfill, as well as regular, unannounced and anonymous workshop tests. The procedure adopted by our service provider is comparable with the current test carried out by the ADAC. Last year, some 485 Bosch Car Service workshops in Germany were anonymously tested by our service provider. Of these 485 workshops, 368 located and rectified all of the faults introduced on the vehicle. The average overall score for all of the workshops tested was 92%, with both technical expertise and service standards assessed as part of the test. It is our stated aim for Bosch Car Service partners to rectify all of the faults introduced on the vehicle, while also delivering exemplary service. We are supporting our partners in achieving this aim by offering regular technical and commercial training.

We are taking the latest result achieved in the ADAC test extremely seriously and will be working hard to establish the causes. At the same time, the test should serve as an incentive to continue working on improving the quality at Bosch workshop network on an ongoing basis. For this reason, we will be checking the results of the Bosch Car Service workshops tested in detail, to identify and eliminate any deviations from our quality specifications. Following on from these checks, we will be agreeing specific measures for improvement with these network partners.