Car Renters Beware 'Unfair Wear & Tear' Charges

LONDON--September 7, 2011: Travellers renting cars are being advised to report any 'wear and tear' issues they experience with a car, including concerns such as brake and clutch performance, to the supplier to help avoid unfair excess charges on their return.

The advice comes from leading comparison site Carrentals.co.uk, which has been told of cases where customers were charged for issues such as a damaged clutch, which would have been built up over time.

Gareth Robinson of Carrentals.co.uk, says: "Most people will check over their rental car before driving off, but sometimes there can be problems that can't be found until the car is actually being driven. Our advice is that if you have any concerns about your car - be that the oil level or braking performance, contact your rental company straight away.

"Rental companies do regularly maintain their cars, but it's always possible for unseen damage to occur over time. Our focus is on ensuring our customers aren't financially hit for previous misuse."

Tips to Avoid 'Unfair Wear & Tear' Charges -

    
    1) Shop around for the most comprehensive excess insurance
      cover before you travel - ensure it covers things like tyre and
      windscreen damage.
    2) On collection, check your rental car carefully - take your time
      and highlight any concerns with your supplier.
    3) While you may not be able to see things like a nail in a tyre
      or a clutch that is slipping, once driving, if you have any concerns go
      back to the supplier straight away.
    4) Again, once you're out on the road or in your destination, if
      something's not right with your car, don't wait until you drop it off to
      highlight the problem.
    5) Keep a record of your contact with your supplier, including
      phone calls and written communication to ensure you have all the details
      in case you need to challenge any charges.

Gareth adds: "While many people now take out excess insurance cover, some elements such as damage to windscreens just aren't covered with many suppliers, despite them being the most likely to be damaged. Make sure you know what you're getting with your insurance cover, and if in any doubt about your car's performance report it to the supplier immediately."