Tuttle-Click Partners With Eos Group to Bring Extended Vehicle Service Contracts Into the Service Drive

DENVER--July 6, 2011: Eos Group, Inc. (Denver, CO) an independent provider of solutions for sales of service contracts in the service drive, and Tuttle-Click, an automotive group serving Orange County and all of southern California and Arizona for over 60 years, announce the commencement of sales to Tuttle-Click customers in the service drive.

Eos has developed tools and training to sell vehicle service contracts in the service drive to increase a dealer's customer retention, and in doing so, create additional profits for the dealership. In the end Eos Group, Inc. recognizes that both consumers and dealerships can benefit from providing an additional sales avenue for vehicle service contracts.

Statistics show that 37% of customers under full factory warranty will return to the selling dealership for routine maintenance, 15% of customers will return after the expiration of their factory warranties, and 39% of customers with vehicle service contracts will continue to come to the selling dealership for routine maintenance and repairs after the expiration of a factory warranty.  "It is vital that customers have a service contract to increase a dealership's chance to continue to be the customer's service facility of choice," states Jim Thompson Executive Vice President and Principal of Eos Group, Inc.

George Saad, Vice President, Tuttle-Click Automotive Group said, "Our automotive group has been searching for a unique approach in generating profit and increasing customer retention, Eos captures a customer base that has not been touched and is an exciting new opportunity within our dealerships.  Eos was the only company that was able to do it all, from training to follow-up. Their system follows a systematic approach from the first touch on the lane, a partner call center to follow up, and a mail campaign to a customer web purchase site.  It makes it seamless for the customer to say, Yes."  With today's economy more and more consumers are having their vehicles repaired instead of buying a new vehicle.  Eos targets those consumers that are planning on keeping their vehicle longer and no longer have the assistance of a manufacturer's warranty to help pay for repairs.  In short, it gives the consumer another opportunity to buy an extended warranty that they thought they may not have needed when they purchased their vehicle.

Eos Group, Inc. is an independent provider and specializes in extended service contracts for the automotive industry. Tuttle-Click is an automotive group serving southern California and Arizona for over 60 years, with new/used car sales departments and service departments .