Mercedes-Benz Wins Top Award For Customer Satisfaction

MILTON KEYNES, UNITED KINGDOM – March 1, 2010: Mercedes-Benz has been recognised as being the best automotive manufacturer in the country for providing excellent customer service in the latest UKCSI survey published by the Institute of Customer Service.

No other automotive brand was considered to serve its customers as well as Mercedes-Benz following the results of the not-for-profit organisation’s latest survey, which is compiled every 6 months through an online questionnaire of 26,000 UK consumers.

In addition to winning the Automotive UK Customer Satisfaction Award outright, Mercedes-Benz was placed 15th best Company in the UK for customer satisfaction. Other companies that featured in the top 15 included John Lewis, Waitrose and Virgin Atlantic.

Consumers were asked to rate a company on a host of criteria, which spanned from its products, how it handled customer enquiries to its reputation and the value its services represent. Much emphasis was placed on a company’s employees with consumers commenting on every aspect from their appearance and helpfulness to their competence and friendliness.

Mike Belk, Managing Director Customer Services Group Mercedes-Benz UK, said: “This award underlines our commitment to providing our customers with an unrivalled automotive retail experience and not only proves that we are class leaders in our sector, but also shows that we are one of the best companies in the UK for keeping customers satisfied.

“Our employees are continually working to raise the bar, both in the construction of pioneering vehicles and in the provision of exceptional service to our customers. So I am particularly proud that this survey recognises the quality and performance of all our UK employees.”