Innovation Group’s FNOL & AUTO Claims Call Center Scores Big in Novarica ACE Rankings

NEWTON, Mass.--Innovation Group—www.us.innovation-group.com--a leading global provider of enterprise software and business process outsourcing solutions to the property and casualty insurance industry, today announced that it has received high marks from its customers for its Claims Call Center offering. Novarica Average Customer Experience (ACE) Ranking Report^TM noted Innovation Group earning a score of 94 out of a possible 100 for “overall staff” and a 93 for “overall organization.”

The Novarica ACE Rankings™ were based on an online survey of senior technology and operational executives at multiple insurer clients who have had direct experience with the Innovation Group services and organization. ACE Rankings provide a transparent, un-edited picture of how well a solution or provider meets its users' needs.

“Innovation Group’s Claim Call Center is the first call center to be ranked and we are pleased to document our findings in the Novarica ACE Rankings report,” said Matthew Josefowicz, director of insurance practices, Novarica, and lead researcher for the Novarica ACE Rankings effort. “We asked those insurers surveyed to rank his or her experience with the Call Center, resulting in Innovation Group’s impressive scores.”

“We appreciate Novarica for including our Call Center in their ACE Rankings and we are especially proud to have the only Claim Call Center to-date which has been ranked by its customers,” said Greg Powers, Chief Marketing Officer/SVP Sales of Innovation Group North America. “I would like to extend a thank you to our customers who participated in the ACE survey. The most important opinion to us it that of our clients, and we are thrilled that they think so highly of our staff and our entire organization. We will use the ACE Ranking results in our ongoing efforts to continually enhance our products and services to help our clients to derive maximum benefit from their relationship with Innovation Group.”

To view a summary of the Novarica ACE Ranking on Innovation Group’s Claim Call Center please visit: http://www.novarica.com/report_igcallcenter_ace.shtml

About Innovation Group

Innovation Group plc (LSE: TIG.L) is the leading provider of enterprise software and Auto and Property network management solutions to the global Property and Casualty insurance industry. Our contact centers, managed repair networks, technology and hosting solutions reduce risk, control costs, and improve both business performance and customer satisfaction.

Innovation Group serves more than 1,000 insurance carriers and risk managers including AAA NCNU, CNA, Encompass, Esurance, Hertz, RSA, The Ford Motor Company, Toyota and Zurich. With 2,400 associates in 29 offices around the world, we process more than four million claims per year. Our technology and hosting solutions are deployed worldwide and help our customers streamline business processes to gain greater market agility. www.us.innovation-group.com