Media Announcement: Introducing DuPont Performance Services - An Integrated, Value-Added Offering from DuPont Performance Coatings

Introducing DuPont Performance Services - An Integrated, Value-Added 
Offering from DuPont Performance Coatings

WILMINGTON, Del, Oct. 15, 2009 – In a major realignment of its service 
offering to its paint brand customers, DuPont Performance Coatings (DPC) 
has folded its value-added services under one integrated offering -- 
DuPont Performance Services (DPS). The new value-added offering employs a 
personalized approach to improving profitability and productivity by 
helping customers drive more work to -- and through --  their repair 
centers. 

Beginning in the fourth quarter of this year, shops will be able to 
customize their own business implementation plans using the new DuPont 
Performance Services integrated solutions offering, which is comprised of 
five individual business performance disciplines: 

1. Education - Formerly branded the SMART series, the new Performance 
Services Education solution incorporates lean principles and a guided 
discovery-learning model, facilitated by industry experts and DuPont 
Business Development Managers.
2. Consulting - Formerly DuPont Solutions, Performance Services Consulting 
consists of the industry’s largest and most experienced team of experts in 
TO and THRU work flow dynamics, to help drive shop performance.
3. Performance Groups – Shop owners have the ability to benchmark their 
performance against non-competitive shops in their local area, using 
national Business Councils as facilitators and a new web-based 
benchmarking tool. 
4. Performance Alliance - A network of nationwide repair centers with a 
strong, consumer facing web presence, PA24.com, Performance Alliance is 
the DPS channel that connects insurers, shops, and vehicle owners.
5. Tools – This offering consists of a suite of tools, which can be 
applied individually or together, to improve the way a shop markets and 
manages its business.  Marketing tools, Operations SOPs and ProfitNetâ„¢ are 
just some of the tools available.
“The alignment of our value-added resources under one integrated umbrella 
will go a long way toward helping our customers adopt and implement the 
full spectrum of the services we offer,�?? said Troy Weaver, collision 
services manager. “It is a monumental undertaking, and we are putting our 
entire sales force and jobber network through extensive training so they 
are fully equipped to assess customer performance issues using a “needs to 
solutions�?? based consulting model, where they can offer a holistic 
approach to our interested customers.�??



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