Lexus Names Xtime the 'Approved Supplier' of Service CRM and Online Scheduling

Deploying Xtime's ServiceCRM(TM) product to 100 dealerships nationwide

REDWOOD SHORES, Calif., June 10 -- Xtime announced today that Lexus, a division of Toyota Motor Sales U.S.A., Inc., is offering its ServiceCRM(TM) software to all Lexus dealerships nationwide. Xtime was selected as the exclusive "Approved Supplier" for Lexus after completing a comprehensive, 10-month pilot at 14 dealerships.

The Lexus version of Xtime's ServiceCRM(TM) software is officially named the "Lexus Online Service Appointments" or LOSA. The Xtime program automates and integrates many facets of the service experience, including 24x7 online service retailing, automated service scheduling, email and text-based customer notifications, advanced shop control, and certified DMS integration. By integrating these features into a single, affordable, Internet solution, Xtime improves the customer's service experience and generates increased service business for the dealership.

The Lexus pilot highlighted the significant financial and customer satisfaction advantages of the Xtime program and the sustained results led to the decision to deploy nationwide. "Our experience with the pilot dealerships validated our belief that using Xtime would make it more convenient for our customers to do business with us," said Marv Ingram, National Customer Services Planning, Business Development and Marketing Manager at Lexus. "By improving the customer's service experience, we also generated significant new business for our dealerships, creating a win-win for everyone involved."

These results were further validated by the dealerships themselves. "Online appointments immediately doubled. Kudos to Lexus for such a strong and well-programmed solution," said David Watts, VP of Fixed Operations, Lexus of Richmond. "This system has added tremendous value ... taking our Internet appointment process to an entirely new level," said Martin Bateson, Service Manager, Lexus of Sacramento.

As the approved supplier to Lexus, Xtime understands the importance of continually extending the value of ServiceCRM(TM) for both customers and dealerships. "Xtime's solution includes electronic service menus, appointment boards, integrated call center support, and many other features that comprise a complete platform solution for Lexus," said Neal East, Xtime's CEO. "Our comprehensive approach allows us to work with Lexus, both today and into the future, to address the many needs for improved service department performance."