TechTeam Global Announces Contract Renewal with Ford Motor Company

SOUTHFIELD, Mich., January 6, 2009 : TechTeam Global, Inc. , a worldwide provider of information technology, enterprise support and business process outsourcing services, today announced the renewal of its Global Single Point of Contact (SPOC) contract with Ford Motor Company, under which TechTeam provides support services for Ford Motor Company's IT infrastructure.

TechTeam provides service desk, deskside support, service management, infrastructure management, and identity and access management services for Ford Motor Company in North America, Western Europe and Asia, including a recent expansion into Australia and New Zealand. To enable the best possible balance of service and value, TechTeam will leverage additional blended-shore delivery from the Philippines and Romania. These sites demonstrate the company's commitment to cost-effectively supporting its multi-national customers. This international operation will handle support-related requests from Ford Motor Company locations around the world.

The renewal of TechTeam's support services enables Ford Motor Company end users and suppliers to rely on a single point of contact for the resolution of IT support incidents, which are resolved, tracked and analyzed using common global best practices. Through this arrangement with TechTeam, Ford Motor Company and its entities benefit from vendor accountability, a sharpened focus on incident avoidance, increased customer satisfaction and substantial cost savings.

"This enhanced service delivery model gives Ford the flexibility to expand globally, while realizing significant business value operationally," said Gary J. Cotshott, President and CEO of TechTeam Global, Inc. "TechTeam has had a 29-year partnership with Ford Motor Company. This close collaboration allows us to continue bringing the most effective support services to Ford, in this case by leveraging our operations in the Philippines and Romania to provide lower cost service delivery."