clientONE Training Program Receives Accreditation From Automotive Management Institute (AMI)

DAYTONA BEACH, Fla., Sept. 17, 2008 - The innovative "Key-to-Key-to-Callbacks" training program offered by clientONE Automotive Management Training was recently granted accreditation status by the Automotive Management Institute (AMI). Participants who complete clientONE's two-day advanced automotive service sales training program are now eligible to earn up to 24 credits toward AMI's Accredited Automotive Manager (AAM) designation, the first business management accreditation specifically for repair shop owners and managers.

"This accreditation brings additional credibility to our training program, and validates the tremendously positive feedback we've received from participants and members of the automotive service and repair industry," said Todd Hayes, clientONE Managing Member. "After a more than 20-year track record of success with this original training concept, it's very satisfying to take it to the next level with this accreditation from AMI."

The "Key-to-Key-to-Callbacks" Training Program is clientONE's flagship auto-repair service center sales and operational training program. The one-of-a-kind program addresses advanced service sales training techniques and auto-repair service center operations, including initial customer contact with the service center, a proprietary operating model, and a proven callback process to ensure customer satisfaction. According to Hayes, clientONE rolled out its new training materials in Daytona Beach, Fla. last month to rave reviews.

"I commend clientONE for the excellent job they've done putting together such a detailed and informative program," said Toni Slaton, AMI Executive Director. "It was a pleasure to review the course and to grant accreditation status for clientONE's service and auto-repair facility clients."

Hayes attributes the successful completion of the accreditation process to the leadership, hard work, and perseverance of Mike Sweeney and clientONE managing member Gwyn Johnson. "I thank them both for their outstanding efforts and congratulate them on reaching this goal," said Hayes.