No Time? No Problem, with Progressive's Concierge Claims Service

PITTSBURGH--Anyone who’s ever been in a car accident knows that even a minor fender bender can be a major hassle. But it doesn’t have to be that way thanks to a new Progressive concierge claims service facility opening today in the Pittsburgh area.

Drivers who choose to use the free service can simply drop off their damaged car at the concierge claims service facility and be on their way in a rental car in about 15 minutes. Progressive then handles the details of the claims/repair process, including finding a quality body shop that can get to work on the car quickly.

Without the service, drivers can spend several days managing the process on their own, including arranging for alternate transportation, getting repair estimates, and keeping tabs on the status of the repairs.

“Our concierge service is all about convenience,” said David Moore, manager of Progressive’s Pittsburgh area service center. “It’s designed for busy people who simply don’t have a lot of extra time to spend on the claims and car repair process.”

The optional concierge service is available at no charge to Progressive customers and anyone involved in a claim with a Progressive customer. The repairs are guaranteed by both Progressive and the body shop for as long as the customer owns or leases the vehicle.

Progressive began piloting the concierge claims service concept in 2000 and, in March 2002, opened what was then only its seventh site in Penn Hills. The new facility is in Wilkinsburg and replaces the Penn Hills site. It is one of 54 sites countrywide. In January of this year, Progressive received a U.S. patent for its concierge claims method. And, the J.D. Power and Associates 2007 Insurance Claims Study^SM found the service delivers repaired vehicles back to customers almost five days faster than the industry average.

In addition to having a more customer friendly and aesthetically pleasing design than the original facility, the new concierge center is also more accessible to Greater Pittsburgh drivers, conveniently located at 902 Brinton Rd. near the intersection of I-376 and Ardmore Blvd.

About Progressive

The Progressive Group of Insurance Companies, in business since 1937, is one of the country’s largest auto insurance groups, the largest seller of motorcycle and personal watercraft policies, and a market leader in commercial auto insurance based on premiums written.

Progressive is committed to becoming consumers’ #1 choice for auto insurance by providing competitive rates and innovative products and services that meet drivers’ needs throughout their lifetimes, including superior online and in-person customer service, and best-in-class, 24-hour claims service, such as its concierge level of claims service available at service centers located in major metropolitan areas throughout the United States.

Progressive companies offer consumers choices in how to shop for, buy and manage their auto insurance policies. Progressive offers its products, including personal and commercial auto, motorcycle, boat and recreational vehicle insurance, through more than 30,000 independent insurance agencies throughout the U.S. and online and by phone directly from the Company. Private passenger auto products and prices are different when purchased directly from Progressive or through independent agencies.