Volkswagen's Finest Head To Wolfsburg For Award Presentation


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WOLFSBURG – July 17, 2008: Volkswagen’s top Retailers are today heading to the company’s headquarters in Wolfsburg, Germany, to receive a prestigious award in recognition of their performance in customer satisfaction and aftersales activities.

Ten Retailers from across the UK have been selected from 100 aftersales customer service businesses across Europe to receive the accolades, emphasising Volkswagen’s commitment to aftersales and customer satisfaction.

Three small, three medium and three large Retailers were selected for the award, along with one stand-alone Authorised Repairer according to how they scored in the CEM (Customer Experience Management) survey on customer service and first-time fix. This score was then combined with a number of sales and profit criteria to find the winners.

The following Retailers will be presented with the award by senior Volkswagen AG representatives at the event in Wolfsburg:

Small:

  • Anthony Motors, Aberystwyth
  • Carrs of Hexham
  • Barnards Volkswagen, Stowmarket

    Medium:

  • JCB Volkswagen, Ashford
  • Listers Evesham
  • Hadwins Volkswagen, Grange Over Sands

    Large:

  • Sinclair Garages, Swansea
  • Hayselden, Barnsley
  • TL Darby Volkswagen, Burton-On-Trent

    Authorised Repairer:

  • North Street Motors, Moreton-In-Marsh

    The accolades will be awarded annually on an ongoing basis, encouraging Retailers to continue to strive to offer the very best in customer care.

    Volkswagen UK’s Head of Customer Services and Aftersales, Alison Jones, said: ‘We’re really proud of the ten Retailers who have been selected to go to Wolfsburg and congratulate them for their hard work. We’re also delighted that customer service is being given the attention it deserves on an international basis. Nothing is more important in driving our business forward than maintaining a strong base of satisfied, loyal Volkswagen customers.’

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