Volkswagen and Audi of America Select Cross Country Automotive Services to Provide Emergency Roadside Assistance

MEDFORD, Mass., Sept. 17 -- Cross Country Automotive Services (Cross Country), a leading provider of vehicle and driver programs, including its flagship roadside assistance service, announced that it has been selected by Volkswagen and Audi of America to provide emergency roadside assistance to their customers, beginning with the delivery of the new Audi R8 vehicle.

Through this partnership, Cross Country will provide its award-winning emergency roadside assistance 24 hours a day, 7 days a week and 365 days a year under the Volkswagen and Audi brands, with all roadside services covered, including battery jump start, flat tire change, emergency fuel delivery, lockout service and emergency towing services to the closest Volkswagen or Audi dealer. Audi has an additional unique service in its Audi Assist technician program, where Audi provides mobile mechanics to lend support to Audi drivers at the site of their disablement. From fuel delivery and flat tire support to battery jump-starts, an Audi Assist dealer representative emerges on the scene with cool water or hot coffee ready to provide unparalleled service. Where available, the Audi Assist dealer technician will aid the Audi owner at the scene to get the driver back on the road as quickly as possible.

"We pride ourselves in providing the best roadside assistance services in the market," said Amy Villeneuve, General Manager and Vice President of the Automotive market at Cross Country. "Being selected by Volkswagen and Audi of America is a testament to the quality of our product and certainly helps us maintain our reputation for servicing some of the most customer service focused brands in the automotive market, and we are honored to be their service provider."

Volkswagen and Audi of America selected Cross Country because of its focus on customer service and award-winning technology innovation. Cross Country has been a recognized leader in the customer service industry for the nearly 36 years and has constantly pursued new and innovative ways to use process excellence and technology to increase customer satisfaction. Cross Country recently implemented a new and proprietary universal contact center application throughout its four contact centers. The award winning CRM platform -- which features proven operational processes and technologies resulting from the company's legacy to the customer service industry -- has enhanced customer service efficiencies, increased customer satisfaction and, therefore, enabling Cross Country to continue to deliver world-class customer service. The platform features technologies such as GIS, POI, and mobile technologies that allow Cross Country to quickly respond to customers' needs.

"Audi of America is very excited to enter into a partnership with Cross Country Automotive Services to execute our roadside assistance program. Cross Country's combination of industry expertise, customer service values and state-of-the art process and technology capabilities are the right match for the needs of our Audi customers," said Raimund Thomandl, After Sales Director, Audi of America.

Since the company's founding in 1972, Cross Country has been recognized for its ability to deliver solutions that create broad value for organizations by increasing customer satisfaction and brand loyalty. Cross Country serves the automotive, insurance, financial services and retail markets with a client list that includes GM, Nissan/Infiniti, Volvo, Liberty Mutual and GMAC Mortgage. "We're delighted that Cross Country is bringing their award winning roadside support services to the Volkswagen brand, and look forward to increased customer satisfaction as a result." - Adrian Hallmark, Executive Vice-President Volkswagen of America, Inc.

About Cross Country Automotive Services

Headquartered in Medford, Massachusetts, Cross Country Automotive Services (http://www.crosscountry-auto.com/) is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 75 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately-held providers of customer service programs in North America.