GM's OnStar Advisors Will Remind Subscribers of Open Recalls

DETROIT, Aug. 18, 2005 GM vehicle owners with OnStar service who fail to take their vehicles in for recall repairs after 60 days will receive a reminder when they push the blue OnStar button for service.

The new service, provided by OnStar advisors during non-emergency service request calls, includes an offer to connect the driver to a dealer to schedule repairs. The advisors will not have specifics of a given recall, but can refer customers to the appropriate GM customer assistance center for more information.

This recall service reminder is part of GM's ongoing efforts to help increase recall completion rates, said Gay Kent, GM director of Product Investigations. OnStar reminders are a follow-up to the voluntary mailing of reminder post cards to vehicle owners who have open recalls 60 days after receiving their notification letter identifying a safety defect or noncompliance with a federal safety standard.

Where necessary, GM sends multiple mailings to owners who have not acted on earlier notices and reminders.

"We want to remind owners that complying with a recall notice is very important," Kent said. "Recall notices are not junk mail that should be set aside or thrown away."

Home | Buyers Guides For Every Auto Make | New Car Buyers Guide | Used Car Super Search | Total New Car Costs | 2016-1993 Car Reviews Truck Reviews
1996-2016 Automotive News | TACH-TV | Media Library | Discount Auto Parts

Copyright © 1996-2016 The Auto Channel. Contact Information, Credits, and Terms of Use. These following titles and media identification are Trademarks owned by The Auto Channel, LLC and have been in continuous use since 1987 : The Auto Channel, Auto Channel and TACH all have been in continuous use world wide since 1987, in Print, TV, Radio, Home Video, Newsletters, On-line, and other interactive media; all rights are reserved and infringement will be acted upon with force.

Privacy Statement | Size Does Matter | Media Kit | XML SITE MAP | Affiliates

Send your questions, comments, and suggestions to

Submit Company releases or Product News stories to
Place copy in body of email, NO attachments please.

To report errors and other problems with this page, please use this form.

Link to this page: