Florida Gas Gauge Advisory
Motiva Enterprises LLC has determined that some gasoline delivered into its Tampa and Port Everglades Distribution Terminals contain elevated levels of sulfur. The elevated levels of sulfur may cause gas gauge sensors on some vehicles to malfunction; however, these elevated sulfur levels are not known to affect engine performance or cause engine damage.
Motiva is temporarily ceasing the sale of regular and mid-grade gasoline from these terminals; however, premium gasoline continues to meet quality specifications and will continue to be sold.
Some Texaco and Shell-branded stations supplied by the Tampa and Port Everglades Terminals are suspected of receiving gasoline with elevated levels of sulfur. Because the quality of our gasoline is paramount to us, we have elected to temporarily halt selling regular and mid-grade gasoline at stations where we suspect the gasoline has been affected. Premium gasoline will continue to be sold at regular grade prices. We are working to remedy the situation at affected locations to ensure the integrity of our product.
Customers experiencing unusual gas gauge readings are encouraged to monitor their mileage or to keep fuel tanks filled in order to prevent run-outs. Shell stands behind its products and affected customers can contact Shell at 1-866-562-6690 for further information and assistance.
Third-party terminals used by Motiva located in Jacksonville, Panama City and Niceville are unaffected by this fuel quality issue. Product tests are underway at third-party terminals used by Motiva in Pensacola and Orlando to verify product quality.
Motiva and Shell regret this occurrence and are working diligently and applying all appropriate resources to resolve known and suspected sulfur issues affecting fuel quality as quickly as possible. In addition, we are also working closely with affected parties to help ensure adequate supplies of gasoline for our customers.
Shell / Motiva Media Line: 713-241-1578