Statement Regarding Preliminary NHTSA Toyota -Lexus Investigation
Reports For Camry, Camry Solara And ES 300 Throttle Control System
April 13, 2004 The auto industry has experienced a long history of isolated reports of alleged sudden acceleration, involving vehicles of virtually every make. Numerous investigations going back many decades have consistently suggested that these incidents were unrelated to vehicle malfunction.
In its current preliminary evaluation of Camry, Solara and ES 300 vehicles, NHTSA has recently revised the number of complaints under consideration from 37 down to 12, concluding that correct application of the brakes would have controlled the vehicle. None of the complaints involve any injuries.
Customer safety remains our highest priority. We are carefully studying the remaining complaints, in cooperation with NHTSA, to determine the facts in each instance. But this process requires time and care. Any speculation about possible causes would be premature and counterproductive.
It is important to note that no specific defect has been identified by NHTSA, nor is there any recall of these vehicles. Customers who have any questions or concerns should contact the Toyota Customer Experience Center at 1-800-331-4331 or Lexus Customer Satisfaction line at 1-800-25-LEXUS.