DENSO Navigation System Earns Highest Customer Satisfaction Ranking in a Tie, Reports J.D. Power and Associates
DETROIT, Jan. 15, 2003; The DENSO navigation system equipped on the Lexus GS Series earned a top ranking in overall customer satisfaction in the recently released J.D. Power and Associates 2002 Navigation System Usage and Satisfaction Study(SM). DENSO tied for the top ranking with Alpine. In addition, the DENSO navigation system in the Lexus ES 300 earned a third place ranking and fourth place was a tie between DENSO systems in the Lexus RX 300 and the Toyota Prius. According to J.D. Power and Associates, the study focused on overall navigation system satisfaction based on performance and layout as well as system design and integration in particular vehicle models. More than 5,000 consumers, who recently purchased or leased vehicles with factory-installed navigation systems, participated in the study. "DENSO, which introduced its first navigation system in Japan back in 1987, is one of the few companies in the world that develops global car navigation systems and supplies them to automakers in Japan, Europe and North America," said Mitsuharu Kato, DENSO Corporation director and head of the company's global telematics business. "We continue to see navigation systems as a vital area and expect our research to keep pace with the car's increasing integration into information networks." Currently, DENSO supplies DVD-based navigation systems for 26 countries, including the U.S., Canada, Australia, China, Japan and 21 European countries. In 2000, DENSO's in-vehicle navigation system was the first to offer complete digital U.S. map coverage. The company successfully merged two mapping databases to create a single new DVD database that covers all U.S. highways as well as urban and rural areas. Other DENSO advanced car navigation functions include the industry's fastest display scrolling and route searching and the industry's most extensive Japanese and English vocabulary voice recognition function. In the U.S., DENSO navigation systems currently are available on the following 2003 model year vehicles: * Lexus - GS 430, LS 430, SC 430, LX 470, GS 300, RX 300, ES 300, IS 300, GX 470; * Toyota - Camry, Land Cruiser, Prius, Abalone, Sienna; * Jaguar - S-Type, X-Type, XJ, and * Cadillac - DeVille and Seville. Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. DENSO Corporation, headquartered in Kariya, Aichi prefecture, Japan, is a leading global supplier of advanced technology, systems and components. Worldwide, the company employs 87,000 people in 31 countries, including Japan. Consolidated global sales for the fiscal year ended March 31, 2002 totaled US$18.1 billion* (2,401,098 yen or 20.7 billion Euros). DENSO common stock is traded on the Tokyo, Osaka and Nagoya stock exchanges. In North America, DENSO employs 14,000 people at 25 companies with consolidated sales for the above fiscal year of US$4.7 billion*. * Figures for the fiscal year ended March 31, 2002 include the effect of an irregular 15-month reporting period, due to 45 overseas subsidiaries and overseas affiliates changing their year-ends to March 31 from December 31.
