New Car Customer Service Rankings

J.D. Power and Associates Rankings

Customer service index results of the J.D. Power Customer Satisfaction Study

1. Lexus

2. Saturn

3. Cadillac

4. Infiniti

5. Acura

6. Buick

7. BMW

8. Lincoln

9. Oldsmobile

10. Saab

11. Volvo

12. Jaguar

13. Mercedes-Benz

14. GMC

15. Land Rover

16. Mercury

17. Chrysler

18. Honda

19. Toyota

20. Chevrolet

These brands finished below industry average: Audi, Daewoo, Dodge, Ford, Hyundai, Isuzu, Jeep, Kia, Mazda, Mitsubishi, Nissan, Plymouth, Pontiac, Porsche, Subaru, Suzuki and Volkswagen