Dealer Magazine January 2000
Publisher's Notes
Publisher's Notes
Dealer Advocate
Dealer mail
The Time Machine
Dealer Undercover
Ford's Better Idea?
Ownership/Operations
"Old World" Management: A Death Sentence In This Millennium
What A Year!
Consolidation
Succession Planning
The Twelve Step Program for Estate Planning
Personnel
Are You Sure Your 401k Benefit Plan Is Benefitting Your Dealership?
Digital Dealer
What To Do With The 90% Of Internet Leads You Don't Close
Online Customer Service: Do You Take Your Internet Customers Seriously?
WAIKEM Auto Group Online Success On The Net: A Dealer Who Can Do It
Doing It Your Way: How Open-Market Loan Application Models Allow You To Maintain Existing Relationships While Powering Up For Increased Profitability
Using Technology to Retain Customers Parts 3 & 4
Cover Story
Harold Wells 2000 Chairman, NADA
Advertising
Advertising in the New World
Sales & Marketing
How To Increase Sales 20% In One Month
Is That The Door I Hear...Closing?
Business Development Center: Using the data you have collected
F&I
Q&A: Michele Myers Vice President, Financial Services Dorschel Automotive Group
Making Presentations Non-Threatening
Dealer's separate spot delivery agreement violates law
Used Cars
Qualifying the Preowned Customer
Fixed Operations
Shortage of Qualified Body Shop Technicians?
Tracking Productivity, Efficiency, and Technician Output Creates Profit part three
Sub-Prime Cuts
State of the Industry
Do You Have An Internet Strategy For Your Sub Prime Department?
Credit Scoring Primer
Buy-Here-Pay-Here-A Primer
Questions, Suggestions, Comments? Email the Editor,
mroscoe@dealeronline.com.
Copyright 1997-2001 Horizon Communications, Inc.