Dealer Magazine November/December 1999
Publisher's Notes
Publisher's Notes
Dealer Advocate
Dealer Mail
This Way To The Egress
Dealer Undercover
GM Dealer Buyout
Ownership/Operations
The Key To Your Competitive Edge: Playing To Your Strengths
Seeking Succession
Financial Planning for Successor Heirs
Personnel
Employment Issues Are Getting More Confusing By The Day
Frozen Capital
Contracts in Transit-What is Your Day's Supply?
Risk Management
Good Loss, Bad Loss...You Know I've Had My Share
Digital Dealer
Customer.com: Redefining how to deal with the automotive digital customer
Building Customer Relationships with the Internet
CRM Acronym to Remember
Q&A: Cindy Duerkop, Internet Business Manager Bergstrom Automotive Online
A Superhighway Or An Exit Ramp Diverting Your Business?
Using Technology to Retain Customers Part 2
Cover Story
Jay Cimino, Phil Long Dealerships
Sales & Marketing
Business Development Center or Phone Room?
Green Pea Diary: Negotiating, What's it all about?
Recruiting All-Stars
Recognizing a Different Type of Salesperson
Advertising
How To Better Use And Buy Outdoor Advertising
Total Channel Integration
Fixed Operations
How to Grow Your Service Department Business
Tracking Productivity, Efficiency, and Technician Output Creates Profit Part Two
Do You Really Want A Body Shop?
$UB-PRIME CUT$
State of the Industry
Q&A: Kurt Montell Montell Auto Group
SUB-PRIME DEPARTMENTS: A THING OF THE PAST?
Sub-Prime Checkup
Questions, Suggestions, Comments? Email the Editor,
mroscoe@dealeronline.com.
Copyright 1997-2001 Horizon Communications, Inc.