CMA receives fleet and insurance industry support on highway repair bills
CMA receives fleet and insurance industry support for highlighting excessive highway repair bills "They share our concerns about the lack of transparency in pricing and worry that they are being routinely overcharged" - CMA md Philip Swift Claims Management & Adjusting (CMA), of West Malling, Kent, has received overwhelming support from across the fleet and insurance industries, both colleagues and competitors, for highlighting the issue of excessive highway repair bills. If you damage Crown property, for instance, by striking a motorway barrier, hitting a traffic sign or damaging a road surface, you or your insurer will be presented with a bill, usually from a Council, Highways England, Transport for London or one of their contractors. In May, CMA issued a statement advising motorists and businesses to engage a specialist to scrutinise these invoices, publishing three case studies to illustrate the potential savings. Managing Director of CMA, Philip Swift, a former police detective, said: "Over the last few weeks we have been contacted by numerous insurance and motor trade companies, notably fleet operators, reporting similar experiences with certain Highways England contractors. They share our concerns about the lack of transparency in pricing and worry that they are being routinely overcharged. For example, 10 invoices from one contractor with a total value of £102,000 were immediately re-priced to £56,000, almost halved, simply on being queried. The comment by Robin Reames is typical of the feedback we received." Robin Reames, Director of Auto Rescue Logistics (ARL) and previously Co-founder of Swiftcover, said: "The insurance industry has seen this sort of behaviour before. 10 years ago ARL fought battles to combat excessive vehicle recovery and storage charges. It took an insurer then to go to Court and challenge those charges. The victory changed Road Traffic Law and stopped the nonsense. CMA and others are now exposing the same kind of unjustified charges being levied on insurers by Managing Agent Contractors. Insurers have a choice: hand over their dinner money to the bully in the playground or take a stand. If they want to do the latter, the likes of CMA are here to help." (Ends) (Words = 313) Notes To Editors Hi res images available on request. Philip Swift is available for interview. Claims Management & Adjusting Limited (CMA) has been delivering specialist claims services to the insurance industry since 1994. Managing director Philip Swift completed a management buyout of the company in 2006. CMA is now recognised as one of the industry's leading adjusters for the management, investigation and resolution of insurance claims, particularly complex theft, accident and personal injury claims. With a national network of over 70 field agents, CMA handles many claims from start to finish, often difficult cases with questions surrounding liability, value and validity. Its clients include major insurance companies, the self-insured (generally those with a large excess'), solicitors, claims handling organisations and brokers. Fundamental to CMA's success is an underlying respect for the truth: fair and balanced reporting anchored on facts and supported by professional customer service. Claims Management & Adjusting Ltd Malling House Town Hill West Malling Kent ME19 6QL T: 0845 3888 810 E: claims@cmaclaims.co.uk W: www.cmaclaims.co.uk For media enquiries contact Neil Kennett on 07986 921 742 or neil@featurebank.co.ukUnsubscribe
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